Billing Administrator

InPost UK; Knowsley; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

InPost UK is seeking a Billing Administrator to join our Parcels Billing team in Liverpool. The role will ensure client invoicing runs on time across our Parcels operation, with a focus on accurate pricing and revenue capture in a fast-paced environment.

You will process weekly and monthly invoices, resolve client queries, and support the maintenance of rates and sales agreements in Salesforce. Hybrid working and a 37.5-hour week are part of the package.

Qualifications

• Experience in a billing or administration role within a high-volume, fast-paced environment.
• Billing experience within a commercial organisation is desirable.
• Proficient IT skills, particularly Excel; Working knowledge of Salesforce is an advantage.
• A strong customer service focus, and comfort handling queries from clients and colleagues.
• Well organised, able to manage your own workload to tight deadlines.
• Good written and verbal communication skills.
• The ability to stay professional and calm under pressure in a fast-changing operational environment.

Responsibilities

• Prepare and process weekly and monthly parcel and surcharge invoices for clients, plus any manual invoices needed outside the automated billing system.
• Review pricing error reports and correct issues within the weekly billing cycle.
• Investigate and resolve client billing queries quickly, checking weekly reports to make sure all revenue is captured and invoiced correctly.
• Support the audit and maintenance of rates and sales agreements in Salesforce.
• Join onboarding calls for new clients to make sure billing is set up correctly, and work with other departments to make sure invoices upload correctly into client portals.
• Respond to invoicing queries from internal departments, external organisations and clients, escalating complex issues to your Team Lead where needed.
• Keep accurate billing records and supporting documentation across Salesforce, iCorp, Swisspost and CODA.
• Build strong working relationships with colleagues across Commercial, Operations and Finance to resolve billing issues quickly, and flag recurring or unusual issues to your Team Lead to help us improve.
• Support billing projects and process improvements when required.

Skills

Billing experience

Customer service

Excel

Organisational skills

Communication

Tools

Salesforce

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Billing Administrator to join our Finance team in Huyton!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About The Role

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on — we're looking for a Billing Administrator to join our Parcels Billing team in Liverpool!

Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and our transformative Send service, we're bringing freedom to anyone with a parcel.

At InPost UK, we're building an unparalleled group of talent committed to reshaping the way parcels move and redefining eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain - a passionate bunch with high ambition.

As a Billing Administrator, you'll keep client invoicing running on time across our Parcels operation. Working in a fast-paced billing environment, you'll help us get pricing right, capture every pound of revenue and get new clients set up smoothly.

Location:

Unit 1, Symmetry Park, Huyton, L35 1QR, with Hybrid working 2 days in the office.

Shift Pattern:

Monday - Friday

Hours:

37.5 hours per week

Salary:

£27,000 Per Annum

What You’ll Be Doing

• Prepare and process weekly and monthly parcel and surcharge invoices for clients, plus any manual invoices needed outside the automated billing system.
• Review pricing error reports and correct issues within the weekly billing cycle.
• Investigate and resolve client billing queries quickly, checking weekly reports to make sure all revenue is captured and invoiced correctly.
• Support the audit and maintenance of rates and sales agreements in Salesforce.
• Join onboarding calls for new clients to make sure billing is set up correctly, and work with other departments to make sure invoices upload correctly into client portals.
• Respond to invoicing queries from internal departments, external organisations and clients, escalating complex issues to your Team Lead where needed.
• Keep accurate billing records and supporting documentation across Salesforce, iCorp, Swisspost and CODA.
• Build strong working relationships with colleagues across Commercial, Operations and Finance to resolve billing issues quickly, and flag recurring or unusual issues to your Team Lead to help us improve.
• Support billing projects and process improvements when required.

What We Need From You

We're looking for people who are ready for a fast-paced environment, get their kicks out of problem solving and can balance getting today's stuff done while building for the future. We want people with drive and natural curiosity who want to do things differently, and do them brilliantly.

• Experience in a billing or administration role within a high-volume, fast-paced environment.
• Billing experience within a commercial organisation is desirable.
• Proficient IT skills, particularly Excel. Working knowledge of Salesforce is an advantage.
• A strong customer service focus, and comfort handling queries from clients and colleagues.
• Good written and verbal communication skills.
• Well organised, able to manage your own workload to tight deadlines.
• The ability to stay professional and calm under pressure in a fast-changing operational environment.

The InPost Process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.