Credit Controller

InPost UK; City of Edinburgh; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Flexible benefits

Job summary

InPost UK in Edinburgh is seeking a Credit Controller to join the Transactional Finance team. You’ll manage a portfolio of Newstrade and Parcels customer accounts, own cash collection, resolve disputes and build relationships with customers and internal teams.

This hybrid role offers three days in the Verdant Office and opportunities to improve processes within a fast-growing, values-driven scale-up. You’ll need prior credit control experience and strong Excel skills.

Qualifications

• Experience in credit control or accounts receivable
• Portfolio management of customer accounts
• Strong organisational skills and attention to detail
• Excellent written and verbal communication skills

Responsibilities

• Manage a portfolio of Newstrade and/or Parcels customer accounts and ensure payments are within terms
• Follow up outstanding debt and escalate where necessary
• Produce and issue customer statements and review credit limits
• Negotiate repayment plans while maintaining good customer relationships
• Act as first point of contact for customer queries via phone, email, and letters
• Build relationships with customers, retailers, publishers and internal teams
• Investigate and resolve invoice and account disputes
• Complete account reconciliations and ensure ledgers are accurate
• Produce debtor reports and provide portfolio updates
• Maintain accuracy and data integrity across finance systems
• Follow credit control processes relating to limits, holds and referrals
• Identify process improvements and support wider finance projects

Skills

Credit control

Accounts receivable

Excel

SAP

Communication skills

Tools

SAP

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for Credit Controllers to join our Finance team in Edinburgh!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

Want to be part of a fast-growing global business that’s changing the way parcels move? At InPost UK, we’re on a mission to become the UK's leading out-of-home business, making sending and receiving parcels simpler, smarter and more convenient.

We’re looking for a Credit Controller to join our Transactional Finance team in Edinburgh. You’ll manage your own portfolio of Newstrade and Parcels customer accounts, taking ownership of cash collection, resolving disputes and building strong relationships with customers and internal teams.

If you’re commercially minded, organised and enjoy solving problems in a fast-paced environment, this could be the role for you!

Location: Edinburgh – Verdant Office, with hybrid working (3 days in the office)

What you’ll be doing:

• Manage a portfolio of Newstrade and/or Parcels customer accounts, ensuring payments are made within agreed terms.
• Proactively follow up outstanding debt and escape where necessary.
• Produce and issue customer statements and regularly review credit limits.
• Negotiate repayment plans where appropriate, balancing effective debt collection with positive customer relationships.
• Act as the first point of contact for customer queries via phone, email and written correspondence.
• Build strong relationships with customers, retailers, publishers and internal stakeholders.
• Investigate and resolve invoice and account disputes.
• Complete account reconciliations and ensure customer ledgers are accurate.
• Produce debtor reports and provide updates on portfolio performance.
• Maintain high standards of accuracy and data integrity across finance systems.
• Follow credit control processes relating to credit limits, account holds and legal referrals.
• Identify opportunities to improve processes and ways of working across the team.
• Support wider finance and commercial projects when required.

Perks of the job!:

You’ll be joining a fast-moving, ambitious business where you can make a real impact. You’ll work alongside talented people across finance, technology, e-commerce, logistics and supply chain, with plenty of opportunities to learn, develop and help shape how we work.

We love to reward our people for the great work they do:

We believe our people are at the heart of our success. We offer a range of benefits and flexible working options designed to support our colleagues both inside and outside of work.

What we’re looking for:

• Previous experience in credit control, accounts receivable or a similar finance role.
• Experience managing a portfolio of customer accounts is desirable.
• Excellent organisation skills and the ability to manage multiple priorities.
• Strong attention to detail and a commitment to accuracy.
• Confident using Microsoft Office, particularly Excel and Word.
• Experience with SAP or another ERP system would be advantageous.
• Excellent written and verbal communication skills, including the confidence to handle difficult conversations.
• Resilient and persistent, with a commercially aware approach to customer relationships.
• A strong team player who can also work independently.
• A natural problem solver who enjoys finding better ways of working.

The InPost process:

We pride ourselves on our candidate experience and want to make the process as straightforward as possible.

We'll aim to get back to you within a few days to let you know if we’d like to progress your application. The first stage will usually be a 20-minute conversation with our Talent Team.

If we both feel there’s a connection, you’ll then move through another one or two stages, depending on the level of the role.

Inclusion at InPost:

At InPost, we love uniqueness. Our strength is our people, and we’re committed to creating an open, equal and inclusive environment where everyone has the opportunity to flourish and be themselves.

We welcome people from all backgrounds and are committed to making our recruitment process accessible and inclusive. If you need any adjustments to your working environment or during the recruitment process, we’ll do everything we can to support you.