Billing Administrator

Schindler Management Ltd.; Addlestone; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Pension scheme

25 days' holiday + bank holidays

Private medical cover

Employee assistance programme

Eye care discounts

Job summary

Schindler Ltd (UK) is seeking a Billing Administrator to prepare and process customer invoices, manage billing records and resolve discrepancies. You will work closely with finance, sales and operations to ensure accurate billing and timely payments.

The role requires strong attention to detail, excellent organisational and communication skills, and proficiency with Excel/Outlook/Word. Experience with VAT and ERP systems is desirable.

Qualifications

• Experience in billing, invoicing, accounts receivable or finance administration.
• Strong understanding of billing processes and financial administration principles.
• Excellent attention to detail and accuracy with financial information.
• Proven organisational and time-management skills with multiple priorities.

Responsibilities

• Prepare and process accurate customer invoices within agreed timescales.
• Manage billing records, customer accounts and outstanding invoices.
• Investigate and resolve invoice queries, discrepancies and payment allocations.
• Process credit notes, invoice amendments and VAT requirements accurately.
• Support month-end activities, reporting and audit requests.
• Work closely with finance, sales and operations to ensure billing compliance and accuracy.
• Take ownership of billing issues to improve invoice collection and reduce credit note volumes.
• Set up customer accounts and support credit assessment processes.
• Act as a key contact for billing-related queries from customers and internal stakeholders.
• Build effective relationships with customers to support invoicing and payments.
• Identify opportunities to improve billing efficiency, automation and performance.

Skills

Billing processes

Attention to detail

Organisational skills

Communication skills

Excel

Outlook

Word

Problem solving

Independent work

Tools

Excel

Outlook

Word

Power BI

SAP

Job description

Responsibilities

• Preparing and processing accurate customer invoices within agreed timescales
• Managing billing records, customer accounts and outstanding invoices
• Investigating and resolving invoice queries, discrepancies and payment allocation issues
• Processing credit notes, invoice amendments and VAT requirements accurately
• Supporting month-end activities, reporting and audit requests
• Working closely with finance, sales and operational teams to ensure billing compliance and accuracy
• Taking ownership of billing issues to improve invoice collection and reduce credit note volumes
• Setting up customer accounts and supporting credit assessment processes
• Acting as a key contact for billing-related queries from customers and internal stakeholders
• Building effective relationships with customers to support smooth invoicing and payment processes
• Identifying opportunities to improve billing efficiency, automation and process performance
• Maintaining compliance with financial controls, company policies and audit requirements

Requirements

• Previous experience in a billing, invoicing, accounts receivable or finance administration role
• Strong understanding of billing processes and financial administration principles
• Excellent attention to detail and a high level of accuracy when working with financial information
• Strong organisational and time management skills, with the ability to manage multiple priorities and deadlines
• Experience investigating and resolving invoice or payment discrepancies
• Confident communication skills, with the ability to build effective relationships with customers and internal stakeholders
• Proficiency in Microsoft Office applications, particularly Excel, Outlook and Word
• A proactive approach to problem solving and continuous improvement
• Ability to work independently as well as collaboratively within a team environment

Desirable

• Experience within construction, engineering, services or other project-based industries
• Knowledge of SAP or similar enterprise resource planning (ERP) systems
• Experience using reporting and data visualisation tools such as Power BI
• Understanding of VAT requirements and financial compliance processes
• Knowledge of accounts receivable, credit control or wider Order to Cash processes

At Schindler Ltd (UK), our elevators, escalators, and moving walks safely transport more than two billion people every day through buildings, airports, railway stations, and other transportation hubs around the world. As part of the Schindler team, you'll discover meaningful work that enhances the quality of life for communities and helps make places more accessible, inclusive, and sustainable for all.

We combine innovation, safety, and high ethical standards, fostering a culture of respect for one another and for the world around us. By joining us, you become part of a global success story while contributing to local communities and shaping the future of urban mobility. Together, we continue a proud legacy of excellence and innovation that began in 1874.

Benefits

• Competitive salary with a discretionary annual bonus
• 25 days' holiday plus bank holidays, and an annual paid volunteering day
• Pension scheme with 6% company contribution
• Comprehensive life assurance
• Enhanced family leave
• Private medical cover with a trusted provider, plus 24/7 virtual GP access
• Employee Assistance Programme offering confidential support
• Free eye tests and eyewear discounts
• Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.