Service Leader Assistant

Schindler Group; Addlestone; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

25 days holidays + bank holidays

Pension scheme with 6% company contrib

Private medical cover + 24/7 virtual G

Employee Assistance Programme

Eye tests and eyewear discounts

Tech and Cycle to Work schemes

Job summary

Schindler Ltd (UK) invites applications for a Service Leader Assistant based in Addlestone. You will support service operations by coordinating service and repair activities with service leaders, engineers and customers, tracking progress and maintaining essential records.

This varied role requires strong organisational skills and attention to detail to ensure completed work is processed efficiently. The company offers a competitive package, 25 days’ holiday, pension, private medical cover and

Qualifications

• Previous experience in an administrative, coordination or customer service role within a busy operational environment.
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication skills and confidence interacting with both internal and external stakeholders.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Experience processing data, reports and administrative documentation accurately.
• A proactive approach to problem-solving and identifying issues before they escalates.
• Ability to work independently while also contributing effectively as part of a team.
• Good working knowledge of Microsoft Office applications, including Excel, Word, Outlook and PowerPoint.
• Experience using SAP or a similar enterprise resource planning (ERP) system.
• Experience within service, maintenance, engineering, construction or technical service environments.
• Experience supporting field-based operational or engineering teams.
• Experience working with customer portals and contractor management systems.

Responsibilities

• In this role, you’ll be responsible for coordinating service and repair activities with service leaders, engineers and customers.
• Track job progress and maintain essential records and documentation.
• Ensure completed work is processed efficiently and accurately.
• Provide accurate, timely administrative support in a fast-paced environment.

Skills

Administrative coordination

Customer service

Organisational skills

Communication

Data processing

Independent & team work

Microsoft Office

ERP experience (SAP)

Attention to detail

Tools

SAP

Excel

PowerPoint

Contractor portals

Job description

Location: Addlestone,England,United Kingdom
Job ID:92647

At Schindler Ltd (UK), our elevators, escalators, and moving walks safely transport more than two billion people every day through buildings, airports, railway stations, and other transportation hubs around the world. As part of the Schindler team, you’ll discover meaningful work that enhances the quality of life for communities and helps make places more accessible, inclusive, and sustainable for all.
We combine innovation, safety, and high ethical standards, fostering a culture of respect for one another and for the world around us. By joining us, you become part of a global success story while contributing to local communities and shaping the future of urban mobility. Together, we continue a proud legacy of excellence and innovation that began in 1874.

Join us as a

As a Service Leader Assistant, you’ll play a key role in supporting our service operations by providing accurate, timely and customer-focused administrative support. Working closely with Service Leaders, engineers and customers, you’ll help coordinate service and repair activities, track job progress, maintain essential records and ensure completed work is processed efficiently. This is a varied and fast-paced role that requires strong organisational skills, attention to detail and the ability to manage multiple priorities while delivering excellent customer service.

Your main responsibilities

In this role, you’ll be responsible for:

Who you are

• Previous experience in an administrative, coordination or customer service role within a busy operational environment
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively
• Excellent communication skills and confidence interacting with both internal and external stakeholders
• Strong attention to detail and commitment to maintaining accurate records and documentation
• Experience processing data, reports and administrative documentation accurately
• A proactive approach to problem-solving and identifying issues before they escal...
• Ability to work independently while also contributing effectively as part of a team
• Good working knowledge of Microsoft Office applications, including Excel, Word, Outlook and PowerPoint
• Ability to provide high levels of customer service in a fast-paced environment
• Experience using SAP or a similar enterprise resource planning (ERP) system
• Experience within service, maintenance, engineering, construction or technical service environments
• Experience supporting field-based operational or engineering teams
• Experience working with customer portals and contractor management systems

What’s in it for you?

When you join Schindler, you’ll be rewarded with a competitive package designed to support your wellbeing, career development and work-life balance, including:

• Competitive salary with a discretionary annual bonus
• 25 days’ holiday plus bank holidays, and an annual paid volunteering day
• Pension scheme with 6% company contribution
• Enhanced family leave
• Private medical cover with a trusted provider, plus 24/7 virtual GP access
• Employee Assistance Programme offering confidential support
• Free eye tests and eyewear discounts
• Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts
• Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.