Service Leader Assistant

Schindler Ltd (UK); Addlestone; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discretionary annual bonus

25 days holiday + bank holidays

Pension with employer contribution

Life assurance

Private medical cover

Employee assistance programme

Eye tests and eyewear discounts

Tech and Cycle to Work schemes

Job summary

Schindler Ltd (UK) seeks a Service Leader Assistant to provide accurate, timely and customer-focused administrative support for service operations in Addlestone. You will coordinate service and repair activities, track progress and maintain essential records, ensuring quotes and contracts are prepared accurately and processed for invoicing.

You will work with engineers and customers, manage records across portals, and help drive service excellence while complying with quality, health, safety and

Qualifications

• Previous experience in an administrative, coordination or customer service role within a busy operational environment.
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication skills and confidence interacting with both internal and external stakeholders.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Experience processing data, reports and administrative documentation accurately.
• Proactive approach to problem-solving and escalation of issues when needed.
• Ability to work independently while also contributing as part of a team.
• Good working knowledge of Microsoft Office applications, including Excel, Word, Outlook and PowerPoint.
• Ability to provide high levels of customer service in a fast-paced environment.

Responsibilities

• Coordinating service, repair and maintenance activities, ensuring open jobs are proactively monitored and progressed
• Supporting engineers and operational teams by arranging resources, materials and administrative assistance to enable efficient service delivery
• Monitoring job progress, maintaining accurate system records and providing customers with updates on work status, timelines, delays and completion
• Preparing and processing quotations, contract offers and related documentation for repair and upgrade projects, ensuring accuracy and compliance with company requirements
• Driving the timely closure of completed jobs and ensuring all completed works are correctly processed for invoicing and reporting purposes
• Processing worksheets, timesheets and payroll-related documentation accurately and within required timescales
• Maintaining customer account, contact and technical records, ensuring information is accurate and up to date
• Reviewing and interpreting operational reports, including contract renewals, outstanding quotations and overdue customer accounts
• Assisting with the preparation of customer reports, service performance information and audit trackers
• Managing customer portals and ensuring documentation and information are maintained in line with customer requirements
• Identifying potential customer concerns or dissatisfaction and escalating issues appropriately to support customer retention and service excellence
• Building positive working relationships with customers, engineers and internal stakeholders while maintaining a professional approach at all times
• Supporting compliance with company quality, health, safety and environmental standards and participating in relevant training activities.

Skills

Organisational skills

Communication

Attention to detail

Customer service

Tools

SAP

Microsoft Office

Job description

Location: Addlestone, England, United Kingdom
Job ID: 92647

We Elevate... You

At Schindler Ltd (UK), our elevators, escalators, and moving walks safely transport more than two billion people every day through buildings, airports, railway stations, and other transportation hubs around the world. As part of the Schindler team, you'll discover meaningful work that enhances the quality of life for communities and helps make places more accessible, inclusive, and sustainable for all.

We combine innovation, safety, and high ethical standards, fostering a culture of respect for one another and for the world around us. By joining us, you become part of a global success story while contributing to local communities and shaping the future of urban mobility. Together, we continue a proud legacy of excellence and innovation that began in 1874.

Service Leader Assistant

As a Service Leader Assistant, you'll play a key role in supporting our service operations by providing accurate, timely and customer-focused administrative support. Working closely with Service Leaders, engineers and customers, you'll help coordinate service and repair activities, track job progress, maintain essential records and ensure completed work is processed efficiently. This is a varied and fast-paced role that requires strong organisational skills, attention to detail and the ability to manage multiple priorities while delivering excellent customer service.

Your Main Responsibilities

• Coordinating service, repair and maintenance activities, ensuring open jobs are proactively monitored and progressed
• Supporting engineers and operational teams by arranging resources, materials and administrative assistance to enable efficient service delivery
• Monitoring job progress, maintaining accurate system records and providing customers with updates on work status, timelines, delays and completion
• Preparing and processing quotations, contract offers and related documentation for repair and upgrade projects, ensuring accuracy and compliance with company requirements
• Driving the timely closure of completed jobs and ensuring all completed works are correctly processed for invoicing and reporting purposes
• Processing worksheets, timesheets and payroll-related documentation accurately and within required timescales
• Maintaining customer account, contact and technical records, ensuring information is accurate and up to date
• Reviewing and interpreting operational reports, including contract renewals, outstanding quotations and overdue customer accounts
• Assisting with the preparation of customer reports, service performance information and audit trackers
• Managing customer portals and ensuring documentation and information are maintained in line with customer requirements
• Identifying potential customer concerns or dissatisfaction and escalating issues appropriately to support customer retention and service excellence
• Building positive working relationships with customers, engineers and internal stakeholders while maintaining a professional approach at all times
• Supporting compliance with company quality, health, safety and environmental standards and participating in relevant training activities.

Essential

• Previous experience in an administrative, coordination or customer service role within a busy operational environment
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively
• Excellent communication skills and confidence interacting with both internal and external stakeholders
• Strong attention to detail and commitment to maintaining accurate records and documentation
• Experience processing data, reports and administrative documentation accurately
• A proactive approach to problem-solving and identifying issues before they escalat
• Ability to work independently while also contributing effectively as part of a team
• Good working knowledge of Microsoft Office applications, including Excel, Word, Outlook and PowerPoint
• Ability to provide high levels of customer service in a fast-paced environment

Desirable

• Experience using SAP or a similar enterprise resource planning (ERP) system
• Experience within service, maintenance, engineering, construction or technical service environments
• Experience supporting field-based operational or engineering teams
• Experience working with customer portals and contractor management systems

What’s in it for you?

• Competitive salary with a discretionary annual bonus
• 25 days’ holiday plus bank holidays, and an annual paid volunteering day
• Pension scheme with 6% company contribution
• Comprehensive life assurance
• Enhanced family leave
• Private medical cover with a trusted provider, plus 24/7 virtual GP access
• Employee Assistance Programme offering confidential support
• Free eye tests and eyewear discounts
• Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.