Key Account Manager

Schindler; Warrington; On-site; GBP 40,000 - 62,000; Full time

Benefits offered by this job

Company car or allowance

25 days’ holiday

Pension scheme

Private medical cover

Employee Assistance Programme

Eye care discounts

Job summary

Schindler Group in Warrington invites a skilled Key Account Manager to strengthen relationships with major customers, drive retention and grow profitability across service, repair, modernization and new installation projects.

You will coordinate tender processes, ensure contract terms, and partner with internal teams to deliver total service excellence. This full-time role offers a competitive salary and comprehensive benefits.

Responsibilities

• Develop mutually beneficial relationships between Schindler and the large key customer organisation
• Establish ongoing proactive contact to anticipate and respond to customer needs
• Coordinate, prepare and renegotiate allocated contract tenders as needed
• Review and agree on terms with legal/QS
• Monitor Schindler operational performance and elevate non-performance to resolve issues
• Act as single point of contact for high-level client issues
• Represent branch interests with the key account customer
• Follow Schindler key account strategy to deliver total service

Job description

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Location: Warrington,England,United Kingdom
Job ID:90296

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Key Account Manager

We have an exciting opportunity for an experienced Key Account Manager to be based in our Warrington office to manage a number of key account customer relationships in order to ensure retention and growth of overall business volume and profitability on service and repair but also modernisation and new installation activity. This is a full time and permanent role.

Your main responsibilities

• Developing mutually beneficial relationships between Schindler and the large key customer organisation
• Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs
• Coordinating, prepare and renegotiate allocated contract tenders as needed
• Reviewing and agree with legal/QS on special terms and conditions
• Monitoring but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and elevate non-performance to ensure swift resolution of problem areas
• Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues
• Representing the branches interests with the key account customer
• Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client

What you bring

• Proven Operations or Sales Role preferably in the lift and escalator industry
• Commercial Awareness (contractual an advantage)
• Strong communication and relationship building skills
• Ability to influence and interact with both external and internal customers
• Ability to follow process and Company Values
• Instinct to search to improve relationship/process/situation
• To operate in an entrepreneurial manner but within boundaries
• Happy to travel if needed

What’s in it for you?

Competitive salary with a discretionary annual bonus

Company car or allowance (for eligible roles)

25 days’ holiday plus bank holidays, and an annual paid volunteering day

Pension scheme with 6% company contribution

Enhanced family leave

Private medical cover with a trusted provider, plus 24/7 virtual GP access

Employee Assistance Programme offering confidential support

Free eye tests and eyewear discounts

Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.