Bilingual Tech Success Manager — German & English

Skyhigh Security; United Kingdom; Híbrido; GBP 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

Descripción de la vacante

Skyhigh Security is hiring a bilingual Technical Customer Success Manager (German & English) in the United Kingdom. In this role, you will be the primary technical contact for key customers, managing day-to-day engagement and ensuring customer satisfaction through effective solutions.

The ideal candidate will have over 5 years in customer-facing technical roles, possess excellent problem-solving skills, and a strong understanding of networking and security concepts. We offer a hybrid working model and a variety of employee benefits.

Formación

• 5+ years in customer-facing technical role in enterprise.
• Good understanding of OSI Model, TCP/IP protocols.
• Strong troubleshooting skills with a customer-first mindset.
• Excellent communication and presentation abilities.

Responsabilidades

• Manage customer relationships and ensure satisfaction.
• Tailor adoption plans to achieve customer business goals.
• Conduct health watches and drive best practices adoption.
• Run governance meetings with customer C-levels.

Conocimientos

Fluent in German and English

Customer-facing technical experience

Troubleshooting and problem-solving skills

Excellent customer management skills

Understanding of networking and security concepts

Herramientas

O365 Suite

Salesforce

Azure

AWS

GCP

Descripción del empleo

Skyhigh Security is hiring a bilingual Technical Customer Success Manager (German & English) in the United Kingdom. In this role, you will be the primary technical contact for key customers, managing day-to-day engagement and ensuring customer satisfaction through effective solutions.

The ideal candidate will have over 5 years in customer-facing technical roles, possess excellent problem-solving skills, and a strong understanding of networking and security concepts. We offer a hybrid working model and a variety of employee benefits.