Bilingual Network Support Pro (German/English) – London

Amazon Inc.; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Amazon UK Services Ltd. in London is hiring a Sr. Network Support Specialist (Bilingual German/English) to support English and German-speaking customers across the EMEA region.

The role requires fluent German and English at B2 level and involves hands-on network device configuration, troubleshooting, and mentoring junior team members. You will be based in our London office, working with a collaborative, global team to deliver exceptional service in both languages while growing your technical and

Qualifications

• Experience in technical work related to computer systems and technology components.
• Experience handling customers and conflict resolution with a focus on quality for customer experience.
• Experience in MS Office, with an emphasis on Excel.
• Experience in web technologies and the internet.
• Experience taking ownership and driving resolution on escalated customer issues.
• Experience in technical support, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience demonstrating strong analytical abilities and confidence in the use of data.
• Experience in communicating technically, at a level appropriate for the audience.
• Speak, write, and read fluently in German and English at B2 level or above.
• Ability to identify and troubleshoot technical issues efficiently and logically.

Responsibilities

• Providing advanced technical support to both English-speaking and German-speaking customers, as well as Tier 1 colleagues, via phone, email, or chat.
• Getting hands on with network devices, configuring routers, switches, firewalls, and wireless access points.
• Troubleshooting complex network issues like routing, switching, and firewall problems, plus the devices connecting to them.
• Documenting every support interaction so the team can learn and improve together.
• Spotting complex issues and escalating them to higher tier support teams when needed.
• Mentoring and coaching junior team members, sharing what you know and helping them level up.
• Being the go-to person for our German-speaking customers across the EMEA region, making sure they get an exceptional experience in their own language, while also supporting English-speaking customers day to day.

Skills

Technical background

Customer handling

MS Excel

Web technologies

Troubleshooting

Data analysis

Bilingual (German/English)

Communication

Ownership & escalation

Problem solving under pressure

Tools

Excel

MS Office

Web technologies

Job description

Amazon UK Services Ltd. in London is hiring a Sr. Network Support Specialist (Bilingual German/English) to support English and German-speaking customers across the EMEA region.

The role requires fluent German and English at B2 level and involves hands-on network device configuration, troubleshooting, and mentoring junior team members. You will be based in our London office, working with a collaborative, global team to deliver exceptional service in both languages while growing your technical and