Bilingual CX Advisor (French & English) – Hybrid

Dialect Communications Ltd; Gateshead; Hybrid; GBP 20,475 - 25,025; Full time

Job summary

A customer experience service provider in the UK is seeking a Bilingual Customer Experience Advisor to deliver exceptional service to customers. This hybrid role requires fluency in French and English, with responsibilities including managing customer queries through various channels. Candidates should have strong communication skills and customer-centric experience, along with proficiency in Microsoft Office. The position offers a starting salary of £22,750 plus a benefits package, with a flexible working schedule splitting time between the office and remote work.

Qualifications

• Previous experience in a customer-centric environment.
• Ability to manage and resolve queries effectively.
• Desire to improve skills and learn continuously.

Responsibilities

• Deliver world class customer experience to customers and clients.
• Resolve customer queries efficiently.
• Handle inbound and outbound voice and email queries in French and English.

Skills

Strong written and verbal communication skills

Customer-centric experience

Team collaboration

Microsoft Office proficiency

Flexibility and self-motivation

Tools

Microsoft Excel

Microsoft Outlook

Job description

A customer experience service provider in the UK is seeking a Bilingual Customer Experience Advisor to deliver exceptional service to customers. This hybrid role requires fluency in French and English, with responsibilities including managing customer queries through various channels. Candidates should have strong communication skills and customer-centric experience, along with proficiency in Microsoft Office. The position offers a starting salary of £22,750 plus a benefits package, with a flexible working schedule splitting time between the office and remote work.