Senior Bilingual Network Support (English & French)

Amazon Inc.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Amazon UK Services Ltd. in London seeks a Sr. Network Support Specialist (Bilingual French) to support English- and French-speaking customers across EMEA. The role involves hands-on network work, coaching colleagues, and providing exceptional service in both languages.

You’ll engage with WiFi and telecom issues, document interactions, and collaborate with CS Engineering for solutions, in a fast-paced, multinational environment.

Qualifications

• Experience in technical work related to computer systems and technology components.
• Experience handling customers and conflict resolution with a focus on quality for customer experience.
• Experience in MS Office, with an emphasis on Excel.
• Experience in web technologies and the internet.
• Experience taking ownership and driving resolution on escalated customer issues.
• Experience in technical support, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience demonstrating strong analytical abilities and confidence in the use of data.
• Experience in communicating technically, at a level appropriate for the audience.
• Speak, write, and read fluently in French and English at B2 level or above.
• Ability to identify and troubleshoot technical issues efficiently and logically.

Responsibilities

• Providing advanced technical support to English- and French-speaking customers via phone, email, or chat.
• Configuring routers, switches, firewalls, and wireless access points.
• Troubleshooting complex network issues including routing and firewall problems.
• Documenting support interactions for team learning and improvement.
• Escalating complex issues to higher tier teams when needed.
• Mentoring junior team members to enhance their skills.
• Serving as the go-to point for French-speaking customers across the EMEA region.

Skills

Bilingual English-French communication

Technical support

Customer handling & conflict resolve

Troubleshooting network issues

Network concepts & devices

Analytical skills using data

Technical articulation for varied auds

MS Excel proficiency

Web technologies & internet basics

Education

CWNA certification

CCNA certification

Tools

Excel

Job description

Amazon UK Services Ltd. in London seeks a Sr. Network Support Specialist (Bilingual French) to support English- and French-speaking customers across EMEA. The role involves hands-on network work, coaching colleagues, and providing exceptional service in both languages.

You’ll engage with WiFi and telecom issues, document interactions, and collaborate with CS Engineering for solutions, in a fast-paced, multinational environment.