Bilingual French Support Specialist (Remote)

SF Partners; Nottingham; Híbrido; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday day off

Holiday buy/sell scheme

Sick pay increasing with service

Paid volunteering day

Employee counselling support

Google-accredited training

Language pay increases

Descripción de la vacante

SF Partners is seeking a French Speaking Customer Support / First Line Incident Advisor to provide bilingual frontline support in French and English, handling enquiries by phone, email and support systems. This permanent, 40-hour-per-week role offers remote, hybrid or office-based work depending on location, with shifts between 5:30am and 10pm, five days out of seven.

No prior IT experience is required; full training will be provided to help you troubleshoot issues and log incidents accurately

Formación

• Fluent in French and English (written and spoken).
• Strong communication and customer-service skills.
• Ability to troubleshoot and log incidents accurately.

Responsabilidades

• Providing first-line customer and technical support in French and English.
• Handling customer enquiries via telephone, email and support systems.
• Understanding customer issues, asking the right questions and helping troubleshoot problems.
• Logging incidents accurately and keeping customer records up to date.
• Escalating more complex technical issues to the relevant support teams.
• Keeping customers updated on progress and resolutions.
• Working towards agreed response times and service standards.
• Monitoring shared inboxes and responding to incoming enquiries.

Conocimientos

French language

English language

Descripción del empleo

SF Partners is seeking a French Speaking Customer Support / First Line Incident Advisor to provide bilingual frontline support in French and English, handling enquiries by phone, email and support systems. This permanent, 40-hour-per-week role offers remote, hybrid or office-based work depending on location, with shifts between 5:30am and 10pm, five days out of seven.

No prior IT experience is required; full training will be provided to help you troubleshoot issues and log incidents accurately