French-Speaking Technical Support Specialist

TurnerFox Recruitment; Newark and Sherwood; Hybrid; GBP 14,000 - 20,000; Part time

Benefits offered by this job

28 days annual leave

Birthday day off

Holiday buy/sell

Sick pay

EAP

Hybrid/Remote option

Salary raise after probation

Job summary

TurnerFox Recruitment is seeking a French-speaking Technical Support Specialist in Newark-on-Trent. This part-time, permanent role offers hybrid or remote working with 20–30 hours per week and rotational shifts from 05:30 to 22:00, including weekends.

You will deliver first-line technical support in French and English, log incidents in CRM, troubleshoot issues, and escalate to second line as needed. The role provides training and development opportunities within a supportive team.

Qualifications

• Fluency in French and English (written and spoken).
• Strong problem-solving and attention to detail.
• Ability to work rotational shifts across weekdays and weekends.
• Clear, professional telephone manner and communication skills.
• Experience in Technical Help Desk / Service Desk is advantageous but not essential; training provided.

Responsibilities

• Provide 1st line technical support to clients in both French and English.
• Log and manage incidents using CRM and ticketing systems.
• Diagnose and troubleshoot technical issues, offering solutions over the phone or via email.
• Escalate more complex issues to 2nd line support when required.
• Deliver exceptional customer service while meeting SLAs for resolution and response times.
• Monitor shared mailboxes to ensure all customer queries are addressed promptly.
• Conduct outbound calls to gather feedback and ensure customer satisfaction.

Skills

French-English fluency

Customer service

Problem solving

Rotational shifts

Help Desk experience

Communication skills

Tools

CRM systems

Ticketing systems

Job description

French-Speaking Technical Support Specialist

Category

Reference

TM5310

Description

French-Speaking Technical Support Specialist
Location: Newark-on-Trent (Hybrid / Remote)
Salary: £13,600-£20,400 (Depending on hours per week)
Job Type: Part-time, permanent (20–30 hours per week, including weekend shifts)
Hours: 20–30 hours per week – rotational shifts between 05:30–22:00, Monday–Sunday

Are you fluent in French and looking for a flexible part-time opportunity in a dynamic and supportive environment?

Join our client’s friendly team as a French-Speaking Technical Support Specialist, where you’ll provide outstanding 1st line technical support to clients in both French and English.

This part-time role offers structured training, excellent development opportunities, and the flexibility of hybrid or remote working.

Key Responsibilities for the role of French-Speaking Technical Support Specialist

• Provide 1st line technical support to key clients in both French and English
• Log and manage incidents using CRM and ticketing systems
• Diagnose and troubleshoot technical issues, offering solutions over the phone or via email
• Escalate more complex issues to 2nd line support when required
• Deliver exceptional customer service while meeting SLAs for resolution and response times
• Monitor shared mailboxes to ensure all customer queries are addressed promptly
• Conduct outbound calls to gather feedback and ensure customer satisfaction

Required Skills & Experience for the role of French-Speaking Technical Support Specialist

• Fluency in both French and English (written and spoken)
• Strong problem-solving skills and attention to detail
• Flexibility to work rotational shifts across weekdays and weekends
• Clear, professional telephone manner and strong communication skills
• Experience in a Technical Help Desk / Service Desk role is advantageous but not essential – full training is provided

Employee Benefits

• 28 days’ annual leave, increasing by one additional day for each completed year of service, up to a maximum of 5 additional days. Annual leave entitlement is pro-rated for part-time employees.
• An additional paid day off for your birthday.
• Holiday buy/sell scheme, allowing you to buy or sell up to 3 days of annual leave, pro-rated for part-time employees.
• Company sick pay, with entitlement increasing based on length of service.
• Access to our Employee Assistance Programme (EAP).
• Hybrid or remote working may be available, depending on the requirements of the role.
• £1,000 annual salary increase upon successful completion of probation, pro-rated for part-time employees.
• Additional salary increases may be available for supported additional languages, including Spanish and Polish.

Unfortunately, due to the volume of applications received, we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume your application has been unsuccessful.