Bilingual SaaS Support Agent (French/English) – Hybrid

Giraffe360; Manchester; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Birthday day off

Private health insurance

Career progression

Job summary

Giraffe360 is seeking a French-speaking Customer Support Agent to support our growing customer base in France and French-speaking markets, through onboarding, adoption, and day-to-day account activity.

This role is ideal for someone early in their career who enjoys building relationships, solving problems, and helping customers gain real value from a product. You will collaborate with multiple teams to deliver a positive customer experience and drive product usage.

Qualifications

• Fluent in written and spoken French (Native/C1-C2) and proficient in English.
• Experience in a customer-facing, account management, customer success, or support role.
• Strong communication and relationship-building skills across channels.
• Organised, proactive, and able to own technical and operational queries.
• Comfortable in a fast-moving SaaS/tech environment.

Responsibilities

• Deliver high-quality, responsive customer support and guidance in both French and English across email, chat, and phone.
• Support French-speaking customers through onboarding and early-stage adoption to ensure seamless product setup.
• Deliver product guidance, training, and proactive customer support tailored to local market nuances.
• Build strong relationships with customers and provide a responsive, high-quality experience.
• Monitor account activity and flag risks or opportunities within your designated accounts.
• Take ownership of customer queries, follow-up activity, and day-to-day account management.
• Capture customer feedback, translate regional insights, and share actionable trends with internal product and success teams.
• Keep customer records and activity updated in Salesforce.
• Work closely with Customer Success, Product, and other teams to ensure a joined-up customer experience.

Skills

French fluency

English proficiency

Customer-facing

CRM systems

Tools

Salesforce

Intercom

Job description

Giraffe360 is seeking a French-speaking Customer Support Agent to support our growing customer base in France and French-speaking markets, through onboarding, adoption, and day-to-day account activity.

This role is ideal for someone early in their career who enjoys building relationships, solving problems, and helping customers gain real value from a product. You will collaborate with multiple teams to deliver a positive customer experience and drive product usage.