Bilingual French-English Customer Support Advisor

THG Ingenuity; Northwich; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays included

Birthday day off

Staff discount

Salary sacrifice tech discounts

On-site gym

On-site staff shop

Referral bonus

Job summary

THG Ingenuity is hiring a French - Customer Service Advisor on a 3-6 month contract. You will be the first point of contact for customers, handling product advice and order issues across live chat, phone, email and social media.

Shift pattern is 8am-8pm with a 1 in 3 weekend rotation. The role requires strong English and French communication, a friendly, professional approach, and a willingness to learn. THG Ingenuity offers benefits and a supportive team in Manchester offices.

Qualifications

• Strong written and verbal communication skills in both English & French.
• Willingness to learn and develop new skills.
• A professional, friendly and hard-working individual.
• Early promise of showing our core values – Show up, Dig in and get it Done.

Responsibilities

• Working across multiple channels including emails, phones, live chat and social media.
• Work towards achievable department targets while maintaining high level quality at each point of contact.
• Engaging with customers daily in a polite, professional manner.
• Assisting customer with all queries regarding product advise and general customer service queries.
• Collaborate with team members and different departments to enhance overall customer service.
• Utilise ongoing training to deepen product knowledge and deliver top-notch service.

Skills

Fluent English & French

Excellent communication

Customer service mindset

Job description

THG Ingenuity is hiring a French - Customer Service Advisor on a 3-6 month contract. You will be the first point of contact for customers, handling product advice and order issues across live chat, phone, email and social media.

Shift pattern is 8am-8pm with a 1 in 3 weekend rotation. The role requires strong English and French communication, a friendly, professional approach, and a willingness to learn. THG Ingenuity offers benefits and a supportive team in Manchester offices.