Bilingual Customer Support Specialist - Norwegian/Swedish

Office Angels; Reading; On-site; GBP 28,000 - 31,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Support Specialist fluent in Norwegian or Swedish to enhance customer experiences in the automotive sector. In this dynamic role, you will be the frontline representative, ensuring that every interaction leaves a lasting impression. Your responsibilities will include responding to inquiries, logging customer queries, and maintaining service levels. If you are passionate about customer service and thrive in a collaborative environment, this opportunity is perfect for you. Join a team that values your contributions and supports your growth!

Qualifications

• Fluent in Swedish or Norwegian and English, with strong customer focus.
• Ability to create positive experiences and collaborate effectively.

Responsibilities

• Respond to inquiries via phone and email while adhering to SLAs.
• Log customer issues and conduct data analysis for reporting.

Skills

Customer Service

Communication Skills

Problem-Solving

Numeracy

IT Skills

Tools

Call Logging Software

Job description

Office Angels are currently recruiting for a Bilingual Customer Support Specialist - Norwegian/Swedish for our client based in Reading.

Role: Bilingual Customer Support Specialist - Norwegian/Swedish

Location: Reading

Salary: £28,000 to £31,000

About the role:

Are you passionate about delivering exceptional customer service? Do you speak Swedish or Norwegian fluently and want to make a real impact in the automotive industry? If so, we want to hear from you!

Our client is seeking a dedicated Bilingual Customer Support Specialist to join their dynamic team. In this exciting role, you will be the frontline representative, ensuring that every interaction leaves a lasting impression.

Key Responsibilities:

• Respond to phone and email inquiries promptly, adhering to SLA agreements.


• Log customer queries and issues using our call logging software.


• Maintain both external and internal SLAs to ensure top-notch service.


• Conduct data analysis and publish financial business reporting.


• Ensure customer service requirements are met in accordance with SLA agreements.


• Control user registration and access to services.

What We're Looking For:

• A strong customer focus and the ability to create positive experiences.


• Effective communication skills in Swedish or Norwegian (fluent level) and English (verbal and written).


• A high level of numeracy and attention to detail.


• A collaborative team player who thrives in a supportive environment.


• Good IT skills to help navigate various systems and software.


• Excellent problem-solving abilities, with a knack for generating effective solutions.

Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.