Bilingual Customer Support Specialist - Norwegian/Swedish

TN United Kingdom; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Support Specialist fluent in Swedish or Norwegian to join their dynamic team in Reading. This role is perfect for someone passionate about delivering exceptional customer service in the automotive sector. You will be the frontline representative, ensuring every interaction leaves a lasting impression. If you thrive in a collaborative environment and possess strong communication skills, this opportunity is ideal for you. Join a supportive team where your contributions will make a real impact!

Qualifications

• Fluent in Swedish or Norwegian and English, with strong customer service skills.
• Proficient in data analysis and financial reporting.

Responsibilities

• Respond to customer inquiries via phone and email, ensuring prompt service.
• Log customer issues and maintain service level agreements.

Skills

Customer Service

Fluent in Swedish

Fluent in Norwegian

Effective Communication

Problem-Solving

Attention to Detail

IT Skills

Tools

Call Logging Software

Job description

Social network you want to login/join with:

Client:

Location:

Reading, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

b8120152e08a

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

Job Description:

Office Angels are currently recruiting for a Bilingual Customer Support Specialist - Norwegian/Swedish for our client based in Reading.

Location: Reading

About the role:

Are you passionate about delivering exceptional customer service? Do you speak Swedish or Norwegian fluently and want to make a real impact in the automotive industry? If so, we want to hear from you!

Our client is seeking a dedicated Bilingual Customer Support Specialist to join their dynamic team. In this role, you will be the frontline representative, ensuring that every interaction leaves a lasting impression.

Key Responsibilities:

• Respond to phone and email inquiries promptly, adhering to SLA agreements.
• Log customer queries and issues using call logging software.
• Maintain external and internal SLAs for top-notch service.
• Conduct data analysis and publish financial reports.
• Ensure customer service requirements are met per SLA.
• Control user registration and access to services.

What We're Looking For:

• A strong customer focus and ability to create positive experiences.
• Effective communication skills in Swedish or Norwegian (fluent) and English (verbal and written).
• High numeracy and attention to detail.
• A collaborative team player who thrives in a supportive environment.
• Good IT skills for navigating various systems and software.
• Excellent problem-solving skills with effective solutions.

Note: Only shortlisted candidates will be contacted. Your application will be handled confidentially.

Office Angels is an employment agency and an equal opportunities employer committed to diversity and inclusion. We respect and value all ethnicities, ages, religions, sexual orientations, gender identities, abilities, and more. If you need reasonable adjustments, please let us know.