Bilingual Customer Relations Assistant (Welsh/English)

Wales Millennium Centre; Cardiff; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Complimentary Theatre Tickets

Enhanced Pension Scheme

Health Cash Plan

Job summary

Wales Millennium Centre in Cardiff is hiring a Part-time Customer Relations Assistant to support daily operations on site. You will answer inquiries via phone, email and web chat, help visitors plan their visit, and assist with accessibility needs.

The role requires confident Welsh and English communication, basic IT skills and the ability to work with other departments. The position is permanent, 21 hours per week, with a salary of £14,916.72 per annum and benefits including theatre tickets,

Qualifications

• Ability to communicate confidently in Welsh and English with customers via all channels.
• Basic IT skills and ability to learn new ones.
• Role may be subject to a DBS check.

Responsibilities

• Use Tessitura CRM, Web Chat Service, Phone and Email system to communicate and process customer information and services.
• Support the audience for shows.
• Assist customers via phone, email and face-to-face across channels with excellent service.
• Work with Customer Experience, Food & Beverage and other departments.
• Collaborate with Marketing, Digital, Community, Creative Learning and Finance teams.

Skills

Welsh language communication

English language communication

IT basics

Job description

Wales Millennium Centre in Cardiff is hiring a Part-time Customer Relations Assistant to support daily operations on site. You will answer inquiries via phone, email and web chat, help visitors plan their visit, and assist with accessibility needs.

The role requires confident Welsh and English communication, basic IT skills and the ability to work with other departments. The position is permanent, 21 hours per week, with a salary of £14,916.72 per annum and benefits including theatre tickets,