Spanish & English Speaking – Customer Care Adviser

South West Recruitment; England; Híbrido; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme with Standard Life

Aviva Life Insurance

Eye test vouchers and discounts

Discounted corporate gym membership

Involvement with local charities and +

Campaign-specific benefits, including/

£500 love-to-shop referral reward

Descripción de la vacante

South West Recruitment Ltd in the United Kingdom is seeking a passionate Spanish & English Speaking – Customer Care Adviser to join a dynamic team representing a prestigious global brand. You will handle customer queries via email and phone with a friendly, professional approach in both Spanish and English.

The role emphasizes delivering excellent service, handling orders, troubleshooting issues, and contributing to process improvements.

Formación

• Experience in a fast-paced customer care environment with strong attention to detail.
• Confident and professional telephone manner.
• Passionate about delivering excellent customer service with a friendly personality.
• Self-motivated, proactive, and capable of working independently.
• Strong organizational skills with the ability to manage workload and time effectively.

Responsabilidades

• Respond to customer queries promptly and professionally via email and phone.
• Provide advice on products and services, including simple upselling where appropriate.
• Process new customer orders efficiently and accurately.
• Troubleshoot and resolve customer issues effectively.
• Contribute to the development and improvement of processes and ways of working.
• Perform administrative tasks as required.
• Foster a positive and collaborative team environment.

Conocimientos

Bilingual Spanish/English

Customer care

Upselling

Descripción del empleo

Salary: £25,584 plus benefits
Hours: 40 paid hours per week, 5 days a week between Monday - Sunday, shifts scheduled between 8:00am - 10:00pm. (8 hours per day, 8am - 4pm, 9am - 5pm, 10am-6pm, 11am-7pm on a two week rota supplied in advance)

**Hybrid working available after training period**

Overview

We are seeking a passionate and energetic Spanish and English Speaking Customer Care Adviser to join our dynamic team and represent a prestigious global brand. This role is perfect for someone who thrives in a fast-paced environment, has a flair for delivering exceptional customer service, and is fluent in both Spanish and English.

As a Customer Care Adviser, you will be the face and voice of the brand, handling customer queries via email and phone while maintaining a professional and friendly demeanor. If you are flexible, self-motivated, and have a positive attitude, we would love to hear from you.

Responsibilities

• Respond to customer queries promptly and professionally via email and phone.
• Provide advice on products and services, including simple upselling where appropriate.
• Process new customer orders efficiently and accurately.
• Troubleshoot and resolve customer issues effectively.
• Contribute to the development and improvement of processes and ways of working.
• Perform administrative tasks as required.
• Foster a positive and collaborative team environment.

Qualifications

• Proven experience in a fast-paced customer care environment with strong attention to detail.
• A confident and professional telephone manner.
• Passionate about delivering excellent customer service with a friendly and approachable personality.
• Self-motivated, proactive, and capable of working independently.
• Strong organizational skills with the ability to manage workload and time effectively.
• Experience in simple upselling is desirable.

Day-to-Day

• Handle inbound and outbound calls, as well as email correspondence, to address a variety of customer inquiries.
• Provide tailored advice and solutions to customers, ensuring their satisfaction.
• Collaborate with team members to maintain a supportive and efficient work environment.
• Stay up-to-date with product knowledge and company processes through ongoing training.
• Participate in team meetings and contribute to the continuous improvement of customer care services.
• Fun and sociable team environment.
• Pension Scheme with Standard Life.
• Aviva Life Insurance.
• Eye test vouchers and discounts.
• Discounted corporate gym membership.
• Involvement with local charities and fundraising initiatives.
• Campaign-specific benefits, including discounts, incentives, and prizes.
• Recommend-a-friend scheme with a £500 reward.
• Apprenticeship qualifications and career development programs.
• Recognition and reward schemes with Love to Shop voucher rewards.
• Tech scheme for discounted technology products.

Job Title: Spanish & English Speaking – Customer Care Adviser Job Reference: 46811 Salary: £25,584 per year Sector: Location: