Client Relations Manager

ACM Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

ACM Limited is seeking a Client Relations Manager to be the first point of contact for customers, addressing questions about products and services and ensuring excellent service. You will help develop client-oriented solutions by sharing insights with product and support teams.

You will interact with clients through meetings, calls, and online channels, manage onboarding documents, and collect feedback to drive service improvements.

Qualifications

• Fluent in English and Russian, both written and spoken.
• Desirable experience in the financial industry.
• Higher degree in finance or economics is an advantage.
• Strong customer service mindset and good problem-solving abilities.
• Ability to self-manage and work independently in a changing environment.

Responsibilities

• Completing face-to-face meetings, video, and phone calls with clients during onboarding and beyond.
• Collecting documents and guiding clients through account opening procedures.
• Responding to client inquiries promptly via email and chat.
• Gathering and analyzing customer feedback to improve service.

Skills

English fluency

Russian fluency

Customer service

Problem solving

Self-management

Education

Higher degree in finance or economics

Job description

An Investment company is looking for Client relations manager, who will be customers' first point of contact within the company. You will be the voice of the company, answering existing clients' questions about products and services, ensuring great customer service. We rely on our managers to provide insights that will help the company build best client-oriented solutions and products.

Responsibilities

• Completing face-to-face meetings, video, and phone calls with clients: Making sure that customers are supported during the onboarding process; Working with product, support, compliance teams to ensure that each piece of the journey meets customer expectations.
• Collecting documents: Ensuring clients meet the criteria for boarding, handling the process of account opening.
• Responding to queries: Addressing inquiries and requests promptly through email and chat communication channels.
• Gathering and analyzing customer feedback: Proactively collecting and evaluating customer feedback to identify areas for improvement and enhance overall satisfaction.

Requirements

• Fluent English and Russian: both verbal and written
• Relevant job experience in financial industry is desirable.
• Higher degree in finance or economics will be an advantage.
• Passion for customer service and good problem-solving skills
• Ability to self-manage and work independently in a constantly changing environment

Why Join us?

Together, we're building an exciting investment business in a brand-new market. We offer an above-average salary, invest in employee growth, and have a star team. We take pride in fostering a culture of inclusivity, innovation, and excellence. When you become a part of our team, you'll not only contribute to our success but also find opportunities for personal and professional growth.