Multilingual CX Manager (Dutch/Swedish) | Renewals & AI

WebHosting; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Cloudflare in London (UK) or Lisbon (Portugal) is seeking a Customer Experience Manager who will own the post-sale journey from onboarding to renewals, delivering value to customers.

You will act as trusted adviser, collaborating with Sales to forecast and drive upsells, while embedding AI-powered optimization to accelerate outcomes. Dutch or Swedish language skills are a plus in a hybrid work environment.

Qualifications

• Experience managing the full customer lifecycle from onboarding to renewal.
• Proven ability to articulate ROI and business value to stakeholders.
• Strong collaboration with sales and renewal teams.

Responsibilities

• Lead customer journey across onboarding to renewal.
• Advise customers to adopt Cloudflare products and maximize value.
• Collaborate with Sales to maintain weekly forecasts and drive renewals.
• Embed AI-driven optimization into daily workflows to identify upsell opportunities.

Skills

Customer success

Renewals

Onboarding

Relationship management

Job description

Cloudflare in London (UK) or Lisbon (Portugal) is seeking a Customer Experience Manager who will own the post-sale journey from onboarding to renewals, delivering value to customers.

You will act as trusted adviser, collaborating with Sales to forecast and drive upsells, while embedding AI-powered optimization to accelerate outcomes. Dutch or Swedish language skills are a plus in a hybrid work environment.