Bilingual Client Services Lead English/Italian EMEA

Blue Square; Greater London; On-site; GBP 44,000 - 55,000; Full time

Benefits offered by this job

20% bonus

Life Insurance: 4x annual salary

Discounts & partnerships

Job summary

Blue Square is seeking a bilingual English and Italian EMEA Client Services expert to join our retail excellence programme, connecting the UK Hub, market client and in-market partner agencies. You will manage client activity, campaigns and service delivery across your market portfolio.

You’ll use your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution while coordinating across multi-market teams.

Qualifications

• Must be fluent in English and Italian, written and spoken.
• Experience in account management or customer-facing roles across European markets.
• Strong commercial awareness with ability to manage budgets and KPIs.

Responsibilities

• Act as the key link between the UK Hub, market client and in-market partner agency.
• Manage client campaigns, requests, projects and end-to-end service delivery.
• Provide clear client updates and stakeholder communication in the relevant market language.
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement.
• Influence, inspire and collaborate across teams, agencies and client stakeholders.
• Identify growth, innovation and best-practice opportunities across the EMEA Hub.

Skills

English fluency

Italian fluency

Client relationship management

Tools

CRM software

Job description

Blue Square is seeking a bilingual English and Italian EMEA Client Services expert to join our retail excellence programme, connecting the UK Hub, market client and in-market partner agencies. You will manage client activity, campaigns and service delivery across your market portfolio.

You’ll use your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution while coordinating across multi-market teams.