Bilingual Service Delivery & Validation Specialist (Hybrid)

NQC Ltd.; Manchester; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid working policy

Salary sacrifice scheme

25 days holiday (with BH allowance)

Learning and Development support

Health Cash Plan

24/7 Virtual GP

Life Assurance (4 x Salary after 6 mo)

Regular company socials and events

YuLife platform

Job summary

NQC Ltd. in Manchester is seeking a Service Delivery Representative to support suppliers using our platforms. This permanent role blends customer-focused support with compliance analysis, ensuring high quality service and timely resolutions.

You will work a hybrid schedule with a Monday–Friday 08:00–16:00 window, providing multilingual support (English/Italian) and proactive problem resolution across cross-functional teams.

Qualifications

• Fluent in English and Italian, written and spoken.
• Experience in a support centre or customer contact centre.
• Ability to manage a heavy workload with conflicting demands.
• Proficient in MS Office / G Suite; willing to learn bespoke NQC systems.

Responsibilities

• Provide professional support to NQC external users.
• Take ownership of designated targets set by the team leader.
• Partake in the validations process to ensure quality service for the platform user.
• Ensure inbound enquiries via web chats and phone calls are handled professionally and promptly.
• Collaborate with cross-functional teams to support clients and suppliers with queries.
• Follow NQC validation processes with accuracy and efficiency.
• Manage your schedule with the wider team to avoid interruption of user support.
• Follow established workflows for handling user inquiries.
• Provide professional validation support ensuring SLAs are met.
• Maintain knowledge of the NQC platform to deliver high customer satisfaction.

Skills

Fluent English

Fluent Italian

IT literacy

Time management

Tools

MS Office

G Suite

Job description

NQC Ltd. in Manchester is seeking a Service Delivery Representative to support suppliers using our platforms. This permanent role blends customer-focused support with compliance analysis, ensuring high quality service and timely resolutions.

You will work a hybrid schedule with a Monday–Friday 08:00–16:00 window, providing multilingual support (English/Italian) and proactive problem resolution across cross-functional teams.