Bilingual (Chinese-English) Risk Prevention Specialist, KYC

TN United Kingdom; United Kingdom; Remote; GBP 25,000 - 40,000; Full time

Job summary

A leading company seeks a Bilingual Risk Prevention Specialist to join their Customer Trust and Partner Support team. This remote role involves investigating e-commerce risks, communicating with stakeholders, and ensuring high customer experience standards. Candidates should be proficient in English and Mandarin, with experience in customer service or risk management.

Qualifications

• Proficiency in both English and Mandarin Chinese.
• Experience in customer service, retail, or fraud/risk management environments preferred.
• Self-disciplined and detail-oriented.

Responsibilities

• Investigate suspicious buyer activity and behavior.
• Communicate with buyers, merchants, and internal teams to assess risks.
• Identify and mitigate fraud patterns.

Skills

Proficiency in English

Proficiency in Mandarin Chinese

Excellent written communication skills

Strong organizational skills

Time management

Multitasking ability

Problem-solving skills

Interpersonal skills

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Bilingual (Chinese-English) Risk Prevention Specialist, KYC, gb

Client:

Amazon UK Services Ltd. - A10

Location:

gb, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ecdee5e432c4

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

Job Description:

This is a remote, home-based role, permanently working from anywhere in the UK. Candidates must live in or be willing to relocate to the UK.

Contract: 6 months

Start Date: End of June/July

Our mission is to make Amazon the place where customers find, discover, and buy anything online. We aim to enable discovery of new worlds and believe that a diverse workforce is key to our success. We recruit based on experience, skills, and passion for innovation and customer trust.

We seek Investigators to evaluate transactions, safeguard Amazon's customer base, profitability, and brand, and maintain high customer experience standards. Investigators will handle duties related to online e-commerce risk assessment and elimination.

The team works in shifts, including weekends, to cover Amazon’s 7-day operation. Shift schedules are confirmed post-training, requiring flexibility.

Key responsibilities include:

• Investigate suspicious buyer activity and behavior risking Amazon, customers, or merchants.
• Communicate via email and phone with buyers, merchants, and internal teams to assess risks.
• Enforce Amazon's Policy Guidelines to maintain site quality.
• Identify and mitigate fraud patterns and trends, escalating issues as needed.
• Participate in special projects and collaborate with other teams.
• Achieve or exceed weekly productivity and quality standards.

About the team:

The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest online marketplace, safeguarding transactions and building trust through risk management systems and operational processes.

Basic qualifications:

• Proficiency in both English and Mandarin Chinese, with excellent written communication skills.
• Experience with Microsoft Office (Outlook, Word, Excel).

Preferred qualifications:

• Experience in customer service, retail, or fraud/risk management environments.
• Background in insurance, finance, data analysis, research, translation, or training.
• Strong organizational skills, time management, and multitasking ability.
• Self-disciplined, proactive, detail-oriented, with excellent problem-solving and interpersonal skills.