Bilingual (Chinese-English) Risk Prevention Specialist, KYC

ENGINEERINGUK; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Bilingual Risk Prevention Specialist to work remotely from the UK. The role involves investigating risks to ensure customer safety, requiring proficiency in English and Mandarin. Candidates should have experience in customer service and strong problem-solving skills.

Qualifications

• Proficiency in both English and Mandarin Chinese.
• Experience working with Microsoft Office.
• Strong organizational skills and ability to prioritize multiple tasks.

Responsibilities

• Investigate suspicious buyer activity and behavior.
• Communicate with buyers and merchants to make informed risk decisions.
• Maintain Amazon's site quality by enforcing Policy Guidelines.

Skills

Proficiency in English

Proficiency in Mandarin Chinese

Problem-solving skills

Interpersonal skills

Organizational skills

Tools

Microsoft Office

Job description

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Bilingual (Chinese-English) Risk Prevention Specialist, KYC

DESCRIPTION

WORK LOCATION: This is a remote, home-based role. Permanently working from home from any location in the UK.

PLEASE NOTE: It is mandatory for the candidate to live or be willing to relocate to the UK.

Contract: 6 months

Start Date: End June/July

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.

We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high standard of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts, including weekends, to accommodate Amazon's 7-day operation. Please note, shift details are confirmed after training, requiring flexibility.

Key job responsibilities

As part of your role, you will have the opportunity to:

1. Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
2. Communicate via email and telephone with buyers, merchants, and other stakeholders to assess risk.
3. Maintain Amazon's site quality by enforcing policies.
4. Identify and help minimize risks from fraud patterns and trends, following escalation procedures when necessary.
5. Participate in special projects and collaborate with relevant teams.
6. Achieve or exceed weekly productivity and quality standards.

About the team

The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards financial transactions across Amazon sites, ensuring transparency and trust, while designing risk management software, models, and processes.

BASIC QUALIFICATIONS

• Proficiency in both English and Mandarin Chinese, with the ability to produce grammatically correct, concise, and accurate responses.
• Experience with Microsoft Office, including Outlook, Word, and Excel.

PREFERRED QUALIFICATIONS

• Experience in customer service or retail environments.
• Knowledge or experience in fraud/risk management.
• Background in insurance, finance, data analysis, research, translation, or training.
• Strong organizational skills and ability to prioritize tasks effectively.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Excellent problem-solving and interpersonal skills, capable of communicating complex issues clearly.

Amazon is an equal opportunity employer committed to diversity. We value your passion to discover, invent, simplify, and build. Protecting your privacy and data security is a top priority. Please review our Privacy Notice. If you need workplace accommodations during the application process, visit this link.