Bike Workshop Lead: Customer Service & Technical Coach

Brompton Bicycle; Greenford; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

9 Day Fortnight

Annual leave 25 days

Brompton Discount

Staff Bike Loan

Free Breakfast

LinkedIn Learning

Pension Scheme

Cycle to Work

Mental Health Support

Paid Family Leave

Job summary

Brompton Bicycle is seeking a Customer Service Workshop Lead to coordinate daily workshop work, maintain high technical standards and deliver a consistent customer experience. You will support mechanics, carry out servicing, and help drive quality, safety and continuous improvement in a busy workshop.

You will lead, develop and coach the team, manage priorities and attend to warranty and rework activities while upholding Brompton’s reputation for excellence in servicing and craftsmanship.

Qualifications

• Strong bicycle workshop knowledge and hands-on skills.
• Experience leading or coordinating a workshop team.
• Proactive problem-solving and practical decision-making.

Responsibilities

• Carry out bike servicing, inspection and repair work daily.
• Support mechanics through regular check-ins and development conversations.
• Ensure servicing, inspection, repair, warranty and rework activity meets Brompton quality and safety standards.
• Act as an escalation point for technical questions, complex cases and operational issues.
• Monitor capacity, workload and priorities to support turnaround targets.
• Maintain clear repair records, inspection notes and warranty information.
• Support parts availability, stock control and workshop organisation and responsible use of materials.
• Maintain a clean, safe and organised workshop environment.
• Support Health & Safety standards and reporting of concerns.
• Work with the Workshop Manager on planning and continuous improvement.
• Coach mechanics to build confidence and technical capability.
• Set expectations for quality, productivity and customer focus.
• Assist onboarding and training for new workshop colleagues.
• Foster a positive and collaborative workshop culture.

Skills

Bike workshop experience

Workshop team leadership

Problem-solving

Communication

Workload planning

Leadership

Job description

Brompton Bicycle is seeking a Customer Service Workshop Lead to coordinate daily workshop work, maintain high technical standards and deliver a consistent customer experience. You will support mechanics, carry out servicing, and help drive quality, safety and continuous improvement in a busy workshop.

You will lead, develop and coach the team, manage priorities and attend to warranty and rework activities while upholding Brompton’s reputation for excellence in servicing and craftsmanship.