Bike Workshop Lead & Technical Mentor

1000 Brompton Bicycle Ltd; Greenford; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

9 Day Fortnight

Annual Leave 25 days

Competitive Salary

Brompton Discount

Staff Loan Bike

Free Breakfast

Learning and Development

Mental Health Support

Paid Leave

Job summary

Brompton Bicycle Ltd is seeking a Customer Service Workshop Lead to help run the Brompton Customer Service Workshop daily, coordinating workflow, supervising mechanics and ensuring servicing, inspection and repair work meets quality and safety standards.

You will coach the workshop team, set expectations for quality and productivity, and work with the Workshop Manager on planning, reporting and continuous improvement while maintaining a safe, organised and collaborative environment.

Qualifications

• Strong bicycle workshop experience and technical knowledge.
• Experience leading or coordinating a workshop team.
• Proven problem-solving and practical decision-making skills.
• Strong communication with workshop colleagues and stakeholders.
• Organised approach to workload planning and records.

Responsibilities

• Carry out bike servicing, inspection and repair work daily.
• Support mechanics through regular check-ins and direction.
• Ensure servicing, inspection, repair, warranty and rework meet Brompton standards.
• Act as escalation point for technical questions and issues.
• Monitor capacity, workload and priorities to support turnaround targets.
• Maintain repair records, inspection notes and warranty information.
• Coach mechanics to build confidence and technical capability.
• Set expectations for quality, productivity and customer focus.
• Support onboarding and training for new workshop colleagues.
• Foster a positive, collaborative workshop culture.
• Assist Workshop Manager with planning, reporting and performance conversations.

Skills

Bicycle workshop experience

Workshop team leadership

Problem solving

Communication skills

Workload planning

Quality & safety focus

Job description

Brompton Bicycle Ltd is seeking a Customer Service Workshop Lead to help run the Brompton Customer Service Workshop daily, coordinating workflow, supervising mechanics and ensuring servicing, inspection and repair work meets quality and safety standards.

You will coach the workshop team, set expectations for quality and productivity, and work with the Workshop Manager on planning, reporting and continuous improvement while maintaining a safe, organised and collaborative environment.