Bike Service Workshop Lead - Lead & Deliver Quality

Brompton Bicycle Limited; Greenford; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

9 Day Fortnight

25 days annual leave

Pension scheme

Bonus/Profit sharing

Job summary

Brompton Bicycle Limited in Greenford, UK is seeking a Customer Service Workshop Lead to oversee daily operations of the Brompton Customer Service Workshop, coordinating workflow and maintaining high technical standards.

You will coach mechanics, manage workloads, ensure quality, safety and excellent customer service, and collaborate with the Workshop Manager on planning and continuous improvement. This role combines hands-on servicing with people management in a dynamic environment.

Qualifications

• Strong bicycle workshop experience and technical knowledge is required.
• Experience leading or coordinating a workshop team.
• Proficient problem-solving and practical decision-making abilities.

Responsibilities

• Oversee day-to-day servicing, inspection, and repair work.
• Coach mechanics and provide direction and development discussions.
• Ensure servicing, inspection, warranty and rework meet quality and safety standards.
• Act as escalation point for technical questions and operational issues.
• Monitor capacity, workload and priorities to support turnaround targets.

Skills

Bicycle workshop experience

Team leadership

Problem-solving

Communication

Workload planning

Job description

Brompton Bicycle Limited in Greenford, UK is seeking a Customer Service Workshop Lead to oversee daily operations of the Brompton Customer Service Workshop, coordinating workflow and maintaining high technical standards.

You will coach mechanics, manage workloads, ensure quality, safety and excellent customer service, and collaborate with the Workshop Manager on planning and continuous improvement. This role combines hands-on servicing with people management in a dynamic environment.