Cycle Workshop Lead — Expert Repairs & Customer Service

Evans Cycles; Guildford; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Commission-based bonuses across a wide

Group Rewards & Recognition

Discounts across Frasers Group brands

Ride-To-Work Scheme

Discounted gym membership

20% store discount

Job summary

Evans Cycles in Guildford is seeking a hands-on Supervisor Cycle Technician to lead the workshop, deliver high-quality bike repairs, servicing, and safety checks, and provide clear advice to customers. You’ll apply technical excellence with a customer-focused approach to keep riders confident on the road.

You’ll repair a wide range of bikes, assemble new cycles to manufacturer standards, and guide customers on parts and upgrades, while maintaining stock and workshop organisation in a fast-paced

Qualifications

• Skilled in bicycle mechanics with experience repairing a wide range of bike types and components.
• Previous workshop experience as a mechanic/technician is highly desirable.
• Strong knowledge of bicycle brands, models, and components.
• Detail-focused with a commitment to quality and safety.
• Confident communicator with great customer service skills.
• Able to work independently and collaboratively within a team.
• Physically able to work on your feet and lift bikes when needed.
• Flexible to work evenings and weekends in line with store hours.

Responsibilities

• Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.
• Assembling new bicycles to manufacturer guidelines and ensuring they’re safe and ready for sale.
• Conducting service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates.
• Supporting customers in selecting the right parts, upgrades, and accessories for their bikes.
• Performing safety inspections to highlight and resolve potential issues.
• Maintaining high standards of quality control so every repair meets our safety and service expectations.
• Organising the workshop, managing spare parts, tools, and stock efficiently.
• Delivering excellent customer service – explaining repairs, offering advice, and ensuring every rider leaves confident in their bike.

Skills

Bicycle mechanics

Customer service

Workshop experience

Communication

Job description

Evans Cycles in Guildford is seeking a hands-on Supervisor Cycle Technician to lead the workshop, deliver high-quality bike repairs, servicing, and safety checks, and provide clear advice to customers. You’ll apply technical excellence with a customer-focused approach to keep riders confident on the road.

You’ll repair a wide range of bikes, assemble new cycles to manufacturer standards, and guide customers on parts and upgrades, while maintaining stock and workshop organisation in a fast-paced