Mechanic

Biketart; Canterbury; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Biketart in Canterbury is seeking a highly skilled bike technician to service, build and optimise bikes in a fast-paced, modern workshop. You will deliver complex services, accurate repairs, and premium handovers with clear, practical advice.

Extensive workshop experience is essential, with Cytech Level 2 or 3 (or equivalent) and strong IT proficiency to use our workshop, sales and warehousing platforms. A passion for riding and cycling culture is a must.

Qualifications

• Cytech Level 2 or 3 qualification or equivalent industry experience.
• Extensive, proven experience in a professional workshop environment.
• Excellent communication skills to explain technical details to riders.

Responsibilities

• Carry out complex bike services, repairs, and custom parts fitting accurately and efficiently.
• Perform advanced diagnostics and troubleshooting on e-bike motor and battery systems.
• Manage your own workflow and keep assigned jobs fully updated on our workshop software.
• Handle premium bike handovers, ensuring customers understand their new setup and suspension kinematics.
• Provide clear, honest, and informed technical advice to customers regarding upgrades, drivetrains, and consumables.
• Maintain an exceptionally clean, organised, and professional workshop environment at all times.

Skills

Cytech Level 2/3

Diagnostics

Bike servicing

Customer communication

Education

Cytech Level 2/3 qualification

Tools

Workshop software

Job description

Founded in 2010, Biketart is a large online-focussed bike store. Operating from a countryside warehouse and showroom south of Canterbury we are now one of the leading independent bike retailers in the UK.

We are a fast-paced, forward-thinking bike store combining an efficient, tech-led operation with an obsession for cycling. We work with some of the best brands in the industry, delivering premium custom builds, expert advice and flawless servicing - which is where you come in.

Position Overview

You will be servicing, building, and optimising bikes to the highest standards in a busy, modern workshop environment. Our customers expect authority, accuracy and insight. If you're awesome on the tools, and obsessed with riding, we want you on the team.

The Details

Hours: 37.5 hours per week (flexible hours, some Saturday rotation required)

Key Responsibilities

Carry out complex bike services, repairs, and custom parts fitting accurately and efficiently.

Perform advanced diagnostics and troubleshooting on e-bike motor and battery systems.

Manage your own workflow and keep assigned jobs fully updated on our workshop software.

Handle premium bike handovers, ensuring customers understand their new setup and suspension kinematics.

Provide clear, honest, and informed technical advice to customers regarding upgrades, drivetrains, and consumables.

Maintain an exceptionally clean, organised, and professional workshop environment at all times.

Extensive, proven experience in a professional workshop environment.

Cytech Level 2 or 3 qualification (or equivalent industry experience).

Deep technical knowledge of modern mountain, road, and e-bike technologies.

A highly methodical approach to diagnostics and problem-solving.

Excellent communication skills to translate complex mechanical information into practical advice for riders of all levels.

Strong IT proficiency to seamlessly use our powerful workshop, sales and warehousing platforms.

A genuine passion for riding and the wider cycling culture.