Workshop Manager/Lead Mechanic

Cytech; Warrington; Hybrid; GBP 32.000 - 42.000; Vollzeit

Zusammenfassung

Cyclehouse in Warrington is seeking a Workshop Manager/Lead Mechanic to oversee the service department and hands-on repair work for both manual and electric bikes. You will lead a friendly team and drive high-quality customer experiences from first contact to handover.

Experience as a cycle mechanic is essential, with knowledge of e-bike systems (Bosch, Shimano, etc.) as a plus. Cytech qualifications are preferred, and excellent customer service is required to maintain our great store reputation.

Qualifikationen

• Previous experience as a cycle mechanic is essential.
• Knowledge of Electric bike systems from Bosch, Shimano etc is beneficial.
• Cytech qualifications are preferred.
• Excellent customer service skills and attitude.

Aufgaben

• Oversee day-to-day workshop operations and lead the service department.
• Carry out servicing and major repair jobs on manual and electric bikes.
• Ensure high-quality customer experience from first contact to handover.

Kenntnisse

Cycle mechanic experience

Electric bike systems knowledge

Customer service

Ausbildung

Cytech qualifications

Jobbeschreibung

As our workshop and service department grows we now need a workshop manager/lead mechanic to assist in both controlling and growing our offering.

This role will comprise of the day to day managing as well as carrying out services and major repair jobs on both manual and electric bikes.

Our discerning customers require a professional high quality experience from first contact to handover and all points in-between.

If you are currently working in or have worked in the bicycle service industry as a mechanic and would like to move up to a senior roll, this position may be for you.

Cyclehouse is currently staffed by a friendly supportive team with a great reputation and there's a warm friendly atmosphere in the store.

Skills/Experience Required

Previous experience as a cycle mechanic is essential

Knowledge of Electric bike systems from Bosch, Shimano etc is beneficial

Cytech qualifications are preferred

Excellent customer service skills and attitude