Food & Beverage Assistant - Conference and Banqueting

The Grand Hotel Birmingham Limited; Birmingham; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Service charge

Staff meals

Employee discounts

Wellbeing support

Annual complimentary stay

Wagestream access

Career development

Job summary

The Grand Hotel Birmingham Limited is seeking a Food & Beverage Assistant for Conference and Banqueting in Birmingham. You will deliver warm, guest-focused service during meetings and events, with room setup, service execution, and close collaboration with the bar and kitchen teams.

We offer £12.71 per hour with flexible hours to suit business needs, plus various staff benefits and opportunities for career development within a landmark venue.

Qualifications

• Experience in conference and banqueting or food service is preferred.
• Warm, genuine hospitality and ability to make guests feel at ease.
• Strong communication skills and the ability to relay information clearly.
• Flexible approach to shift patterns across weekdays and weekends.

Responsibilities

• Provide warm, friendly and generous service to guests during meetings and events.
• Set up rooms, arrange tables, stock and prepare equipment for events.
• Assist with service steps, ensuring a guest-centric experience.
• Know menus and offer recommendations; coordinate with bar/kitchen teams.
• Maintain professional image and deliver consistent guest care.

Skills

Conference & banqueting experience

Guest service

Clear communication

Flexible to shift patterns

Customer-oriented

Job description

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

Food & Beverage Assistant - Conference and Banqueting

The Grand Ballroom is the jewel in our crown, and alongside our collection of 8 beautiful meeting rooms on our first floor, we offer dynamic and exciting spaces for meetings and Grand Events

As Food and Beverage Assistant you will bring your personality and flair to provide a warm, friendly and generous service to our guests though meetings, large conferences and events for all occasions.

The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

In return this role offers £12.71 per hour plus flexible hours to suit your availability and the needs of the business.

What the role will involve

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• Undertake preparation works required within the Conference and Banqueting department, including room set ups, laying tables, moving furniture and equipment, preparing stock, polishing glasses and cutlery.
• Undertake closedown and cleaning procedures
• Follow all steps of service, ensuring the focus remains guest-centric
• To be knowledgeable on the menus, being able to answer any questions, and make recommendations
• Make sure that all orders and requests are correctly communicated with the bar and kitchen teams, taking extra care around dietaries and special requests

What you can bring to the role

• Experience in conference & banqueting and food service is beneficial - passion for great guest service is essential
• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Highly customer-service oriented
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

Benefits

• £12.71 per hour + Service Charge and Gratuities to further your earning potential.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we’ll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
• We believe in celebrating your special moments too, which is why we offer a £20 love to shop voucher to celebrate with you!
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
• 28 days holiday each year (increasing annually up to 33 days) based on pro-rata calculations
• Venue closure over the Christmas period allowing you time off to enjoy the festive season