Betting Shop Customer Advisor (Part-Time)

William Hill PLC; Glasgow; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual bonus

Pension plan

28 days holiday (pro rata)

Staff discounts

Job summary

William Hill PLC in Glasgow is recruiting a part-time Customer Service Representative to be the friendly face of our shop. You will welcome customers, process bets, assist with queries, demonstrate betting terminals, and promote safer gambling while building relationships with the local community.

Shifts run from 8am to 10pm, seven days a week on a rota basis. We offer a competitive benefits package including annual pay review, a bonus scheme, 28 days holiday (pro rata), pension contributions,

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills, with ability to engage customers from diverse backgrounds

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Building relationships with customers and providing excellent service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Skills

Customer service

Communication

Empathy

Job description

William Hill PLC in Glasgow is recruiting a part-time Customer Service Representative to be the friendly face of our shop. You will welcome customers, process bets, assist with queries, demonstrate betting terminals, and promote safer gambling while building relationships with the local community.

Shifts run from 8am to 10pm, seven days a week on a rota basis. We offer a competitive benefits package including annual pay review, a bonus scheme, 28 days holiday (pro rata), pension contributions,