Bereavement Services Coordinator

Somerset Council; Yeovil; Hybrid; GBP 17,000 - 25,000; Part time

Benefits offered by this job

25 days annual leave (pro rata)

LGPS pension

Flexible and hybrid working

Health and wellbeing support

Paid volunteering opportunities

Job summary

Somerset Council's Bereavement Services team provides compassionate crematorium and cemetery support across Somerset. As a Business Support Officer, you will assist families, coordinate funeral, cremation and burial arrangements, and keep vital records with care and accuracy.

You will split time between customer-facing duties and administrative coordination, with a flexible hybrid schedule for a part-time role of 21 hours per week, backed by excellent leave and pension benefits.

Qualifications

• Excellent communication and customer service skills.
• Compassionate, professional and discreet approach.
• Strong organisational skills with attention to detail.
• Experience managing records or administrative processes.
• Confidence using Microsoft Office and the ability to learn new systems quickly.

Responsibilities

• Provide a welcoming and supportive first point of contact for families and service users.
• Coordinate cremation, burial and memorial arrangements.
• Maintain accurate records and documentation, supporting the safe and lawful delivery of bereavement services.
• Coordinate service information, financial processes and administrative activity that keeps the service running effectively.
• Work collaboratively with colleagues, partners and service users to provide a respectful, inclusive and high-quality experience for people from all backgrounds, faiths and beliefs.

Skills

Communication

Customer service

Discretion

Organisational skills

MS Office

Independent working

Tools

Microsoft Office

Job description

Somerset Council's Bereavement Services team provides compassionate crematorium and cemetery support across Somerset. As a Business Support Officer, you will assist families, coordinate funeral, cremation and burial arrangements, and keep vital records with care and accuracy.

You will split time between customer-facing duties and administrative coordination, with a flexible hybrid schedule for a part-time role of 21 hours per week, backed by excellent leave and pension benefits.