Senior Bereavement Services Operations Lead

Enable Leisure & Culture; London Borough of Wandsworth; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

30 days annual leave + 8 bank holidays

Life Insurance

RewardHub membership

Wellbeing budgets and cycle to work

Monthly wellbeing talks and activities

Gym membership

Job summary

Enable Leisure & Culture is seeking a Bereavement Operations Manager for Putney Vale Crematorium. You will lead, coordinate and improve all operational activities across crematorium, cemetery services, chapel delivery, memorials and admin support.

This senior role requires dignified, compliant and highly professional service delivery across multiple teams. You will oversee safety, risk, stakeholder relations and service planning, ensuring high standards of care for bereaved families and staff

Qualifications

• Proven experience managing operational services in a regulated or public-facing environment.
• Demonstrable experience leading or managing multiple teams or functions.
• Strong understanding of dignity, accuracy and professionalism in bereavement services.
• Ability to make sound operational decisions in complex or sensitive situations.
• Excellent interpersonal and communication skills with staff, stakeholders and the public.

Responsibilities

• Provide visible leadership across all operational teams, promoting consistent service standards.
• Manage performance, attendance, conduct and development of reporting staff.
• Ensure staffing structures, rotas and operational cover meet service demands.
• Promote a respectful, supportive and professional working culture.
• Ensure cremation and burial compliance and health and safety obligations.
• Develop, review and maintain risk assessments and incident reporting.
• Oversee safe working practices for staff, contractors and the public.
• Manage relationships with funeral directors, officiants, suppliers and contractors.
• Support budget oversight, resource planning and cost-effective delivery.
• Oversee site standards and contractor management.

Skills

Operational leadership

Staff performance management

Dignity and professionalism

Decision making in complex situations

Interpersonal communication

Education

Cremation Technician qualification

Job description

Enable Leisure & Culture is seeking a Bereavement Operations Manager for Putney Vale Crematorium. You will lead, coordinate and improve all operational activities across crematorium, cemetery services, chapel delivery, memorials and admin support.

This senior role requires dignified, compliant and highly professional service delivery across multiple teams. You will oversee safety, risk, stakeholder relations and service planning, ensuring high standards of care for bereaved families and staff