Bereavement Services Admin – Cemeteries & Crematorium

Wirral Schools; Wirral; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Staff discounts

Excellent pension scheme

Life cover

Ill-health protection

Hybrid working

Career development

Job summary

Wirral Council is seeking a Cemeteries and Crematorium Administrator at Landican Cemetery to provide high-quality bereavement services and professional administrative support across nine cemeteries and the crematorium. You will offer empathetic guidance to relatives and manage memorials, bookings, and regulatory compliance.

The role involves liaising with Funeral Directors, handling payments, and maintaining records while supporting memorial safety checks and policy adherence.

Qualifications

• Strong administrative skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to handle sensitive situations with empathy and professionalism.
• Experience in data management and compliance with regulations (including GDPR).
• A proactive approach to problem-solving and teamwork.

Responsibilities

• Provide a professional, empathetic service to families and the public.
• Manage bookings for burials and cremations, ensuring statutory requirements are met.
• Liaise with Funeral Directors, stonemasons, and other stakeholders to process permits and memorial applications.
• Maintain accurate records and handle payments for services.
• Assist with memorial safety checks and compliance with council policies.

Skills

Administrative skills

Communication

Empathy

Data management

GDPR compliance

Job description

Wirral Council is seeking a Cemeteries and Crematorium Administrator at Landican Cemetery to provide high-quality bereavement services and professional administrative support across nine cemeteries and the crematorium. You will offer empathetic guidance to relatives and manage memorials, bookings, and regulatory compliance.

The role involves liaising with Funeral Directors, handling payments, and maintaining records while supporting memorial safety checks and policy adherence.