Cemeteries And Crematorium Administration Assistant

Wirral Borough Council; England; On-site; GBP 23,000 - 27,000; Full time

Job summary

Wirral Council is seeking a Cemeteries and Crematorium Administrator within Landican Cemetery to provide a high-quality, professional bereavement service and manage administrative duties for the cemeteries, crematorium, and memorialization. You will handle bookings for burials and cremations, liaise with funeral directors and stonemasons, maintain records, and support memorial safety checks and compliance with council policies.

A compassionate, organised approach is essential.

Qualifications

• Strong administrative skills and attention to detail.
• Excellent communication and customer service abilities.
• Experience in data management and GDPR compliance.

Responsibilities

• Provide a professional, empathetic service to families and the public.
• Manage bookings for burials and cremations, ensuring statutory requirements are met.
• Liaise with funeral directors, stonemasons and other stakeholders to process permits and memorial applications.
• Maintain accurate records and handle payments for services.
• Assist with memorial safety checks and compliance with council policies.

Skills

Administrative skills

Communication skills

Data/GDPR compliance

Job description

Wirral Council is a place where you can genuinely make a difference, guided by strong organisational values that shape everything we do. Our values—ambitious, professional, resident-focused and accountable—act as our organisational DNA, influencing how we work, lead and support one another every day. We take pride in delivering great services, acting with integrity, building positive relationships, and always putting residents first, creating a supportive and inclusive culture where everyone can be the best we can be. With our beautiful surroundings, ambitious future plans, and a commitment to empowering staff to #BeTheDifference, Wirral Council offers an inspiring environment to grow your career and make a lasting impact.

Cemeteries & Crematorium Administration Assistant

About the role:

An opportunity has arisen within Landican Cemetery for a Cemeteries and Crematorium Administrator to provide a high quality, professional and emphatic bereavement service to the recently bereaved, providing advice and guidance to relatives. Together with undertaking all administrative duties associated with the authorities nine cemeteries, the crematorium and associated memorialization.

What would be involved:

• Providing a professional, empathetic service to families and members of the public.
• Manage bookings for burials and cremations, ensuring all statutory requirements are met.
• Liaise with Funeral Directors, stonemasons, and other stakeholders to process permits and memorial applications.
• Maintaining accurate records and handle payments for services.
• Assist with memorial safety checks and compliance with council policies.

About you:

If you feel you are compassionate, organised, and committed to delivering exceptional service, then join our dedicated team at Wirral Council as a Cemeteries and Crematorium Administrator. You will play a vital role in supporting bereaved families and ensuring the smooth running of our cemeteries and crematorium services.

What we’re looking for:

• Strong administrative skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to handle sensitive situations with empathy and professionalism.
• Experience in data management and compliance with regulations (including GDPR).
• A proactive approach to problem-solving and teamwork

If you wish to discuss this role or require further information, please contact Owain Lockwood on email [e-mail] or Denis Lloyd on email [e-mail]

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest's employment and skills team on [e-mail] or contact 0151 644 4500 or 0151 652 4349.

If you're already a Wirral Council employee, as part of our Talent Strategy, we're committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing [e-mail]

Working at Wirral

You’ll also want to know what it's like to work here so, as a start:

Our values are more than just pieces of paper on our walls! We've all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.

We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We're serious about recognising and rewarding people for the great things they do. You'll benefit from our track record of developing, growing and investing in our people.

We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you'd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact [e-mail]

Please note that in accordance with the Council's policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.