Cemeteries & Crematorium Admin — Empathetic & Precise

Wirral Council; Liverpool City Region; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme with employer contrib.

Life cover and ill-health protection

Hybrid working and annual leave 28+

Job summary

Wirral Council is seeking a Cemeteries and Crematorium Administrator to provide a high-quality bereavement service and manage administrative duties across nine cemeteries and the crematorium. You will offer guidance to relatives, handle bookings for burials and cremations, and liaise with funeral directors and stakeholders to process permits and memorial applications.

The role requires strong administrative skills, excellent communication, and a compassionate, professional approach.

Qualifications

• Strong administrative skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to handle sensitive situations with empathy and professionalism.
• Experience in data management and compliance with regulations (including GDPR).
• A proactive approach to problem-solving and teamwork.

Responsibilities

• Providing a professional, empathetic service to families and members of the public.
• Manage bookings for burials and cremations, ensuring all statutory requirements are met.
• Liaise with Funeral Directors, stonemasons, and other stakeholders to process permits and memorial applications.
• Maintaining accurate records and handle payments for services.
• Assist with memorial safety checks and compliance with council policies.

Skills

Administrative skills

Attention to detail

Communication skills

Customer service

Empathy and professionalism

Job description

Wirral Council is seeking a Cemeteries and Crematorium Administrator to provide a high-quality bereavement service and manage administrative duties across nine cemeteries and the crematorium. You will offer guidance to relatives, handle bookings for burials and cremations, and liaise with funeral directors and stakeholders to process permits and memorial applications.

The role requires strong administrative skills, excellent communication, and a compassionate, professional approach.