Cemeteries & Crematorium Admin – Bereavement Support

Wirral Council; Wirral; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Life cover

Ill-health protection

Flexible working

Hybrid working

Family-friendly policies

28 days leave + public holidays

Job summary

Wirral Council is seeking a Cemeteries and Crematorium Administrator to provide a high quality, empathetic bereavement service across our nine cemeteries and the crematorium. You will manage bookings for burials and cremations, liaise with funeral directors and stonemasons, maintain records and handle payments, and support memorial safety checks in line with council policies.

This permanent, full-time role (36 hours per week) offers flexible working patterns within a supportive, values-led

Qualifications

• Strong administrative skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to handle sensitive situations with empathy and professionalism.
• Experience in data management and compliance with regulations (including GDPR).
• A proactive approach to problem-solving and teamwork.

Responsibilities

• Provide a professional, empathetic bereavement service to families and the public.
• Manage bookings for burials and cremations, ensuring statutory requirements are met.
• Liaise with Funeral Directors, stonemasons and other stakeholders to process permits and memorial applications.
• Maintain accurate records and process payments for services.
• Assist with memorial safety checks and compliance with council policies.

Skills

Administrative skills

Attention to detail

Excellent communication

Customer service

Data management

Regulatory compliance (GDPR)

Empathy

Teamwork

Job description

Wirral Council is seeking a Cemeteries and Crematorium Administrator to provide a high quality, empathetic bereavement service across our nine cemeteries and the crematorium. You will manage bookings for burials and cremations, liaise with funeral directors and stonemasons, maintain records and handle payments, and support memorial safety checks in line with council policies.

This permanent, full-time role (36 hours per week) offers flexible working patterns within a supportive, values-led