Bereavement Services Admin Apprentice – Public Sector

North East Combined Authority; Tees Valley; Hybrid; GBP 12,000 - 16,000; Full time

Job summary

Middlesbrough Council's Bereavement Services team is offering an Apprentice role based at Teesside Crematorium and Middlesbrough Cemeteries. The fixed-term apprenticeship provides hands-on experience in reception, enquiries handling and administrative support for burial, cremation and memorial services.

As the first point of contact for visitors, funeral directors and bereaved families, you will learn to handle enquiries sensitively and professionally, while gaining a recognised qualification

Qualifications

• Excellent communication and customer service are essential.
• Friendly, approachable and professional demeanour.
• Demonstrates compassion and sensitivity when dealing with bereaved families.
• Organised and able to manage a range of tasks effectively.
• Good attention to detail and accuracy.
• Willing to learn and develop new skills.
• Basic IT skills and confidence using Microsoft Office.

Responsibilities

• Provide reception cover and welcome visitors to the service.
• Answer telephone calls and respond to email enquiries.
• Assist families, funeral directors and the public with information and guidance.
• Support the administration of burial, cremation and memorial services.
• Maintain accurate records and update booking systems.
• Assist with preparation and filing of service documentation.
• Support the team with general administrative duties.
• Learn about all aspects of Bereavement Services through on-the-job training and study.

Skills

Excellent communication & customer

Friendly & professional

Compassion & sensitivity

Organised & able to multitask

Attention to detail

Willing to learn

Basic IT skills (MS Office)

Job description

Middlesbrough Council's Bereavement Services team is offering an Apprentice role based at Teesside Crematorium and Middlesbrough Cemeteries. The fixed-term apprenticeship provides hands-on experience in reception, enquiries handling and administrative support for burial, cremation and memorial services.

As the first point of contact for visitors, funeral directors and bereaved families, you will learn to handle enquiries sensitively and professionally, while gaining a recognised qualification