Bereavement Support & Service Advisor

Bath and North East Somerset Council; Bath; On-site; GBP 25,000 - 32,000; Full time

Job summary

Bath and North East Somerset Council is seeking a results-driven Bereavement Consultant to join our customer-focused team at Haycombe Cemetery & Crematorium in Bath. In this on-site role you will handle information, advice and guidance across phone, email and face-to-face contacts, in a high-volume environment.

You will process records, manage service requests, maintain electronic records and collaborate with internal teams and external partners to deliver a first-class customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage competing priorities.
• Experience in administration, customer service or information and advice environments.
• Experience of promoting products and services and following a structured sales process, while maintaining a customer-focused approach.
• Strong IT skills and experience using databases and Microsoft Office applications.
• Good level of skill in creating, maintaining and using spreadsheets for data management and reporting.

Responsibilities

• Providing information, advice and guidance to customers via telephone, email and face-to-face contact.
• Managing a wide range of enquiries and service requests.
• Processing records, applications and customer information accurately.
• Maintaining databases and electronic records.
• Working collaboratively with internal teams and external partners.
• Delivering excellent customer service in a high-volume environment.
• Supporting the continuous improvement of administrative processes and customer experience.

Skills

Customer service

Communication skills

Microsoft Office

Data management

Problem solving

Organisation

Tools

Databases

Excel

Job description

Bath and North East Somerset Council is seeking a results-driven Bereavement Consultant to join our customer-focused team at Haycombe Cemetery & Crematorium in Bath. In this on-site role you will handle information, advice and guidance across phone, email and face-to-face contacts, in a high-volume environment.

You will process records, manage service requests, maintain electronic records and collaborate with internal teams and external partners to deliver a first-class customer experience.