Bereavement Services Administrator

Rugby Borough Council; Rugby; On-site; GBP 27,000 - 29,000; Part time

Benefits offered by this job

35 days leave pro rata

Local Government Pension Scheme

Annual leave purchase scheme

Subsidised parking

Structured Induction Program

Future Leaders programmes

Professional subscription support

Family Friendly Policies

Health & wellbeing support

Compassionate leave

Job summary

Rugby Borough Council is seeking a Bereavement Services Administrator to join our busy team. You will play a key role in ensuring the smooth handling of bereavement arrangements for burials, cremations and memorials with confidentiality and care. This role requires empathy and discretion when dealing with bereaved families.

The position is part-time and site-based, 18.5 hours per week, with a fixed schedule and a focus on excellent customer service.

Qualifications

• Experience as an administrator with excellent organisational and communication skills.
• Ability to handle confidential documentation with discretion and care.
• Empathy when supporting bereaved families in sensitive circumstances.

Responsibilities

• Manage bereavement arrangements for burials, cremations and memorials.
• Provide front-facing service to customers in person and on the phone.

Job description

Bereavement Services Administrator

£26,847 - £29,071 (£13,423 – £14,535 pro rata)

Part time – 18.5 hours per week

Mon 4 hours, Tue / Wed / Thurs 3 .5 hours, Friday 4 hours

Hours to be worked between 10.30pm to 2.30pm

Rugby Borough Council is dedicated to both community and colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’sfastest-growing boroughs and the people who make it thrive.

About the role

An exciting opportunity has arisen for an experienced administrator to join our busy Bereavement Services Team.

As a Bereavement Services Administrator you will play a key role in ensuring the smooth and sensitive handling of bereavement arrangements in burials, cremations and memorials. This is a position that requires empathy, discretion and the ability to handle documentation and information with confidentiality and care.

The role also involves dealing with customers face to face and over the telephone, providing front facing service to our customers.

This is a part time position, 18.5 hours a week Monday to Friday 10.30pm – 2.30pm.

Please note this role is fully site-based.

About you

You’ll have previous administrative experience with excellent organisational and communication skills. You’ll possess a high level of accuracy and attention to detail and have the ability to prioritise your workload effectively in a fast paced environment.

You should be comfortable dealing with the bereaved in often stressful circumstances, with a high level of customer focused and the ability to interact empathetically with a wide variety of people.

Benefits

• 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) – Pro rata’d
• Generous Local Government Pension Scheme
• Annual leave purchase scheme
• Subsidised parking
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more