Benefits Officer

Wmjobs; Shrewsbury; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

The Revenues and Benefits service within Shropshire Council is undergoing an exciting transformation and is recruiting for 1.5 FTE Benefits Officers to strengthen the team. The role provides administrative and customer-focused support to help the service meet performance targets while embracing a new hybrid working pattern that balances office and home working.

Join a busy council function delivering council tax, business rates, housing benefit and related services to residents and businesses

Responsibilities

• Provide administrative and customer-focused support within a Benefits Team to help the Revenues and Benefits Service meet its performance targets and aspirations.

Job description

ShropshireCouncilsRevenuesandBenefitsServiceisundergoinganexciting transformation.

Wearelookingtorecruitintoanumberofkeyrolesinordertoreinvigorateand redesign the support we offer to the Council and the residents of Shropshire.

The teams are moving to a new hybrid way of working with a requirement for both homeandofficework,tocreateaprofessionalculturethatalignswithaproperhome life working balance.

Whatwe do

The Revenues and Benefits service sits within Finance.The Revenues and Benefits Service provides a wide range of services on behalf of the Council that affect the lives of every household and business in the county as well as the many customers paying for the services provided by the whole of the Council.

The Revenues and Benefits Service provides the following statutory services: -

• Council Tax billing, collection and advice.This includes assessment of Council Taxliability,discountsandexemptionsforover152,000propertiesandcollection of around £284 million per annum
• Non-DomesticRatesbilling,collectionandadvice.Thisincludesassessmentof businessratesliability,reliefsandexemptionsforover12,500businesspremises and collection of over £90 million per annum
• Assessment and Payment of Housing Benefit and Council Tax Support to over 20,000 claimants
• Discretionary Housing Payments

Wearelookingtoappoint1.5FTEBenefits Officers.

The main purpose of the post is to provide administrative, and customer focussed support within a Benefits Team to assist towards the Revenues and Benefits Service meeting its performance targets and aspirations.

Attached documents
Advert - Benefits Officer v2.pdf
JD - Benefits Officer (1).pdf
PS - Benefit Officer.pdf