Beauty & Massage Therapist

Maybourne Hotel Group; Greater London; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Excellent salary package

Pension scheme

Travel Season Ticket Loans

Staff restaurant

50% F&B discount

Job summary

Claridge's Spa in London is seeking a dedicated Beauty & Massage Therapist to deliver treatments that meet Maybourne standards, guiding guests with warmth and serenity. You will perform massages, skincare analysis and advanced facial techniques while maintaining high hygiene and accurate records.

Join a high-performing hotel team renowned for unparalleled service. Minimum 2 years in a luxury spa, NVQ Level 3 (Level 4/CIBTAC/CIDESCO preferred); strong customer care, attention to detail and a

Qualifications

• Minimum 2 years' experience in the luxury spa industry.
• NVQ Level 3 required; Level 4/CIBTAC/CIDESCO preferred.
• Extensive knowledge of massage techniques: Swedish, Deep Tissue, Prenatal.
• Experience in skincare analysis and advanced facial techniques is preferable.
• Ability to deliver exceptional spa treatments with guest adaptability.
• Strong customer care, communication skills and attention to detail.

Responsibilities

• Carry out treatments to Claridge’s and Maybourne standards.
• Greet guests and anticipate needs, exceeding expectations.
• Support spa team to ensure smooth daily operations.
• Update guest records with treatments received.
• Maintain cleanliness and hygiene throughout the spa.
• Be knowledgeable about and promote all spa services.

Skills

Spa industry experience

Massage techniques

Customer care

Communication skills

Personal presentation

Education

NVQ Level 3

Level 4 / CIBTAC / CIDESCO preferred

Job description

We are seeking an exceptional Beauty & Massage Therapist to join the Claridge's Spa team at Claridge’s.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

Claridge’s Spa

Claridge’s Spa is an epicentre of wellness, showcasing healing rituals, a knowledge of restorative body work and the latest bio-innovation to amplify emotional, physical and spiritual wellbeing.Your role will be defined by grace, warmth and serenity, as you gently guide guests into a world of calm, far removed from the city’s hustle and bustle.

As Beauty & Massage Therapist you will be responsible for:

• Carrying out treatments to Claridge’s and Maybourne standards and in accordance with the training given by the relevant product company and LQA/Forbes standards.
• To greet and anticipate the needs of all guests and members within any area of the Spa and exceed their expectations at every opportunity.
• To support spa team when needed to ensure the smooth running of the day.
• To update guest records with treatment received.
• To maintain cleanliness and hygiene standards throughout the Spa, throughout the day.
• To be knowledgeable about and able to promote all services within the Spa.

Successful candidates for our Beauty & Massage Therapist opportunity will:

• Minimum of 2 years’ experience in the Luxury Spa Industry.
• Minimum NVQ Level 3, however, Level 4, CIBTAC and/or CIDESCO Qualification is preferred
• Extensive knowledge in massage techniques, including Swedish, Deep Tissue and Prenatal.
• Experience in skincare analysis and advanced facial techniques/technologies are preferable.
• The ability to deliver an exceptional spa treatment, adapting to individual guests' needs.
• Strong customer care and communication skills.
• Excellent attention to detail.
• A high standard of personal presentation.
• Confident, professional and welcoming personality.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.