Human Resources Manager

Maybourne Hotel Group; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Pension Scheme

Holiday allowance increase

Travel Season Ticket Loans

Staff restaurant

50% Food and Beverage discount

Job summary

Maybourne Hotel Group, renowned for Claridge’s and other iconic properties in London, seeks an exceptional Human Resources Manager to lead HR operations, attract and nurture talent, and support managers with discretion and care. The role emphasizes recruitment, UK employment law, and delivering high standards of guest service through people.

Join a prestigious luxury hospitality group with strong internal development and a comprehensive benefits program, including pension, travel loans, and

Qualifications

• Experience in a similar hotel or hospitality HR role.
• Experience with recruitment and selection and knowledge of UK Employment Law.
• Excellent IT and administration skills.
• Immaculate presentation and welcoming personality.
• Ability to work under pressure while maintaining high standards and customer care.

Responsibilities

• Provide highly effective HR advice and guidance to all departments across Claridge’s remit.
• Provide leadership to the HR team and promote a strong culture and guest service.
• Maintain up-to-date knowledge of best practice in rewards and recognition; suggest initiatives.
• Support succession planning to retain talent within Claridge’s and the Maybourne group.
• Assist in training and development alongside the Learning & Development manager.
• Handle ER matters and consult Director of HR as needed.
• Contribute to strategic direction of HR aligned with Claridge’s vision and values.
• Prepare and distribute monthly HR reports.
• Promote Claridge’s and Maybourne externally; maintain industry networks.

Skills

Recruitment

UK Employment Law

IT skills

Administration

Communication

Tools

Microsoft Office

Job description

We are seeking an exceptional Human Resources Manager to join the Claridge’s team.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

Human Resources

The Human Resources department at Claridge’s is the place where every interaction shapes the hotel’s culture, and where colleagues are supported with the same care and respect extended to our guests. As part of the team, your days will be dedicated to attracting, nurturing and supporting exceptional talent and guiding and supporting colleagues and managers with discretion, empathy and clarity.

As a Human Resources Manager you will be responsible for:

• Provide a highly effective Human Resources advice and guidance service to all departments within Claridge’s across the Human Resources remit, including; recruitment and selection, performance management, employee relations, payroll and reward and recognition.
• Provide effective leadership throughout the department, developing a strong team culture and ethos which supports high levels of guest service delivery, effective communication and knowledge sharing.
• Maintain up to date knowledge of best practice in the reward and recognition arena and suggest initiatives and schemes to enhance Claridge’s employee proposition.
• Support colleagues and managers with succession planning initiatives which support retention of talent within the Claridge’s and the Maybourne group.
• Assisting in the training and development of colleagues alongside the Learning and Development manager.
• Handle ER related matters and seek advice when required, ensuring company policy and best practice is adopted and matters are communicated to the Director of Human Resources.
• Contribute to the strategic direction of the HR function working alongside the Director of Human Resources and Assistant Director of Human Resources in line with Claridge’s vision, values and goals.
• Prepare and distribute monthly HR reports.
• Proactively promote and represent Claridge’s and Maybourne Hotel Group in the external market place, maintain a valuable network and access to up to date information and best practice within the HR arena and industry.

Successful candidates for our Human Resources Manager opportunity will:

• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
• Have worked within a similar role within the hotel or hospitality industry.
• Have previous recruitment and selection experience as well as an understanding of UK Employment Law.
• Excellent IT and administration skills.
• Have immaculate personal presentation, with a welcoming personality.
• Be able to work in a pressured environment, maintaining high standards and consistent customer care.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.