Beauty Counter Lead — Elevate Service & Sales

The Estée Lauder Companies Inc.; Birmingham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Retail training

Job summary

The Estée Lauder Companies Inc. in Birmingham is seeking a Counter Lead to support the Brand by delivering outstanding service, driving sales turnover and increasing market share through a consumer-focused approach.

You will reflect a professional Brand image, manage stock, merchandising, events, and digital touchpoints, while ensuring brand standards and local plans are executed. You will collaborate with the Area Manager to optimise refunds, complaints, and safety, aiming for excellent shopper

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Reflect a credible and professional Brand image to all internal and external consumers at all times.
• Maximise sales through selling, providing excellent service and retail standards.
• Understand daily/weekly targets and plan local actions.
• Leverage digital channels and social media to drive the business.
• Deliver the Brand Strategy and local marketing initiatives.
• Ensure deliveries, stock movements and administration meet company timeframes.

Skills

Retail experience

Self-development

Commercial awareness

Communication

Organization

Prioritisation

Job description

The Estée Lauder Companies Inc. in Birmingham is seeking a Counter Lead to support the Brand by delivering outstanding service, driving sales turnover and increasing market share through a consumer-focused approach.

You will reflect a professional Brand image, manage stock, merchandising, events, and digital touchpoints, while ensuring brand standards and local plans are executed. You will collaborate with the Area Manager to optimise refunds, complaints, and safety, aiming for excellent shopper