Bars & Shops Supervisor Plus - Lead Guest Experience

Butlin's; Alcombe; On-site; GBP 28,000 - 34,000; Full time

Job summary

Butlin's is seeking a Supervisor Plus for Bars & Shops in Minehead to lead daily operations, coach teams, and drive guest satisfaction. You will ensure standards are met, coordinate across accommodation and Bars & Shops, and support promotions and upselling initiatives on busy intake days.

Must be flexible to cover shifts and departments as needed. The role emphasizes hands-on delivery, auditing, and maintaining brand standards while building strong relationships with resort teams and central

Qualifications

• Excellent leadership skills to coach and support teams.
• Strong guest-facing experience and ability to handle queries.
• Proven track record of delivering audits and observations.

Responsibilities

• Complete audits in accommodation and other departments.
• Train and ensure team compliance.
• Lead health, safety and compliance audits.
• Improve Net Promoter Score and guest feedback.
• Drive retail spend through upselling and promotions.

Job description

Butlin's is seeking a Supervisor Plus for Bars & Shops in Minehead to lead daily operations, coach teams, and drive guest satisfaction. You will ensure standards are met, coordinate across accommodation and Bars & Shops, and support promotions and upselling initiatives on busy intake days.

Must be flexible to cover shifts and departments as needed. The role emphasizes hands-on delivery, auditing, and maintaining brand standards while building strong relationships with resort teams and central