Bars & Shops Operations Lead (Supervisor Plus)

Butlin's; Minehead; Remote; GBP 28,000 - 34,000; Full time

Job summary

Butlin's in Minehead is seeking a Supervisor Plus for Bars & Shops. You will lead and coach a frontline team, ensuring excellent guest experiences, compliance, and high standards across departments.

The role includes supporting promotions, stock control, and partner communication to deliver a memorable resort experience. The position focuses on delivering consistent service, coaching staff on sales behaviors, and ensuring audit readiness across Bars & Shops to maximise guest satisfaction and

Qualifications

• Strong leadership and coaching skills.
• Experience in guest-facing roles and delivering high standards.
• Ability to drive sales and customer experience across Bars & Shops.

Responsibilities

• Lead and coach the team to achieve key targets and standards.
• Deliver excellent guest experiences and maintain brand standards.
• Drive upselling and promotions in Bars & Shops.
• Manage staffing, rosters and adherence to audits across accommodation and venues.

Skills

Leadership

Customer service

Coaching

Sales upselling

Team management

Job description

Butlin's in Minehead is seeking a Supervisor Plus for Bars & Shops. You will lead and coach a frontline team, ensuring excellent guest experiences, compliance, and high standards across departments.

The role includes supporting promotions, stock control, and partner communication to deliver a memorable resort experience. The position focuses on delivering consistent service, coaching staff on sales behaviors, and ensuring audit readiness across Bars & Shops to maximise guest satisfaction and