Banqueting Event Lead Manager - Share of Service Charge

Carden Park Hotel Ltd; Chester; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Share of service charge

Discounted hotel accommodation for you

Discounted food & drink

Spa access & treatments

Free staff lunch

Free on-site parking

EAP

Free golf & Leisure Club membership

Progression opportunities

Career development through funded qual

Discounted outdoor pursuits facilities

Two paid charity days

Job summary

Carden Park Hotel Ltd is seeking an Assistant Manager for the Conference & Banqueting Team. The role requires a hands-on leader who can develop the team and drive exceptional events and guest experiences.

You will work closely with the Conference & Banqueting Manager to train staff and deliver high standards, while managing rotas, stock, and budgets. The position involves a 40-hour week across 7 days, with late nights and weekends.

Qualifications

• Experience in a supervisory or management role within an operational Conference & Banqueting department or a similar hospitality environment.
• A hands-on approach, leading by example and happy to get involved wherever needed.
• Confidence in leading, motivating and developing a team to deliver consistently high standards.
• The ability to take ownership, make decisions and confidently manage the day-to-day operation of the department.

Responsibilities

• Liaise with Sales Office, Guest Relations and other hotel departments to ensure event details are accurate, communicated and delivered seamlessly.
• Work closely with the kitchen team to ensure smooth service and well-coordinated events.
• Be visible and hands-on during events, ensuring organisers and guests receive attentive, friendly and efficient service.
• Build strong relationships with event organisers, ensuring a warm welcome and personal experience that encourages repeat business.
• Anticipate guest needs and go the extra mile to ensure every event runs smoothly and expectations are met.
• Handle guest queries, requests and complaints promptly and professionally, taking ownership of resolving issues and keeping managers informed.
• Ensure dining and bar areas are set up, clean, well stocked and run smoothly, meeting hotel standards.

Skills

Leadership

People management

Hospitality

Customer service

Job description

Carden Park Hotel Ltd is seeking an Assistant Manager for the Conference & Banqueting Team. The role requires a hands-on leader who can develop the team and drive exceptional events and guest experiences.

You will work closely with the Conference & Banqueting Manager to train staff and deliver high standards, while managing rotas, stock, and budgets. The position involves a 40-hour week across 7 days, with late nights and weekends.