Customer Service Advisor - Abbeycentre, Ballyclare, Ballymena, Antrim

Danske Bank; Ballymena; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Starting salary £25,000

22 days leave + 10 bank holidays

Private medical care

Danske Discounts

Gym membership discounts

Free breakfast on site

Job summary

Danske Bank in Ballymena is hiring a Customer Service Advisor to support Abbeycentre, Ballyclare, Ballymena and Antrim branches. You’ll handle everyday banking queries, assist with digital questions and open new accounts, delivering the high levels of service our customers expect.

You’ll join a friendly team with training over the first weeks and ongoing development. Part-time options exist; full-time roles typically run 9–5, with fortnightly Saturday shifts as needed, and a supportive,

Qualifications

• Experience in customer service, preferably in retail, hospitality, or customer-facing roles.
• Strong communication and relationship-building abilities.
• Eagerness to learn and adapt quickly to new processes.

Responsibilities

• Handle customer day-to-day banking queries and assist with digital questions.
• Open new accounts and provide information on products and services.
• Manage customer meetings, outreach calls and secure messages, delivering outstanding service.

Skills

Customer service

Communication skills

Willingness to learn

No banking experience needed

Job description

Job Description

Customer Service Advisor - Branch Network Northern Ireland

Abbeycentre, Ballyclare, Ballymena and Antrim

Kickstart your career with Danske Bank as a Customer Service Advisor!

Join Northern Ireland’s leading bank, where we're all about delivering top-notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting-edge tech, mixed with local expertise and decision-making.

Why you’ll want to work with us:

Why choose us? We're proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you’ll shine in our Branch Banking teams! Be part of a team making waves and helping people, businesses, and society thrive.

Here’s the scoop: As a Customer Service Advisor, you will handle customer’s day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails…basically delivering that outstanding customer service we are famous for!

Dive into endless career paths in Personal Banking. There’s room for everyone to grow here!

Our custom training programme kicks off with new colleagues coming together for the first two weeks, followed by more training in a supportive environment. We’re a pretty cool place to work, with a fun and inclusive culture. We welcome talent from all backgrounds because it makes us stronger... our customers come from all walks of life, so our team should too!

What are we looking for?

We are looking for Customer Service Advisors for a number of our branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you.

Our branch working hours are 9-5pm Mon-Fri and Saturday 9.45-3.15 (only if you live within 25 miles to 1 of the 4 shopping centre locations). Staff will work a maximum of 1 in 7 and get a full day off in lieu. Part-time applications will be considered (minimum 21 hours).

What you'll bring…

• Customer service experience preferably from retail, hospitality, or any customer-facing roles.
• Top-notch communication and relationship skills.
• A hunger to learn and adapt quickly.
• No banking experience needed - just the drive to make a positive impact and be a Danske Bank ambassador.

Awesome benefits for you:

• Starting salary of £25,000
• Enjoy 22 days' leave plus 10 bank holidays.
• Tailor your benefits: private medical care, extra holidays and exclusive discounts.

We offer flexible benefits centered on wellness, finances, and more, tailored to your needs. Need extra holidays or medical treatment? We’ve got free private medical care. Want to stretch your money further? Our Danske Discounts are perfect for you, with nonstop savings. Interested in gym memberships? We’ve got discounts. Plus, enjoy free breakfast on site!

What branches are hiring?

We’re hiring for our Abbeycentre, Ballyclare, Ballymena and Antrim branches

Good luck!

If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss!

Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.