Banking Customer Service Advisor — Branch Roles

Danske Bank; Ballymena; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Starting salary £25,000

22 days leave + 10 bank holidays

Private medical care

Danske Discounts

Gym membership discounts

Free breakfast on site

Job summary

Danske Bank in Ballymena is hiring a Customer Service Advisor to support Abbeycentre, Ballyclare, Ballymena and Antrim branches. You’ll handle everyday banking queries, assist with digital questions and open new accounts, delivering the high levels of service our customers expect.

You’ll join a friendly team with training over the first weeks and ongoing development. Part-time options exist; full-time roles typically run 9–5, with fortnightly Saturday shifts as needed, and a supportive,

Qualifications

• Experience in customer service, preferably in retail, hospitality, or customer-facing roles.
• Strong communication and relationship-building abilities.
• Eagerness to learn and adapt quickly to new processes.

Responsibilities

• Handle customer day-to-day banking queries and assist with digital questions.
• Open new accounts and provide information on products and services.
• Manage customer meetings, outreach calls and secure messages, delivering outstanding service.

Skills

Customer service

Communication skills

Willingness to learn

No banking experience needed

Job description

Danske Bank in Ballymena is hiring a Customer Service Advisor to support Abbeycentre, Ballyclare, Ballymena and Antrim branches. You’ll handle everyday banking queries, assist with digital questions and open new accounts, delivering the high levels of service our customers expect.

You’ll join a friendly team with training over the first weeks and ongoing development. Part-time options exist; full-time roles typically run 9–5, with fortnightly Saturday shifts as needed, and a supportive,